Charles Town Lock & Key

4.5/5 (37) View on Map

Address: 117 W Washington St, Charles Town, WV 25414

Phone: +1 304-728-4346

Hours: Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

I called Harpers Ferry Lock and Key when I accidentally locked my only key in the car outside of a local restaurant. The older gentleman that showed up to help me was very nice and told me I could sit and wait inside while he did his thing since it was very cold outside. The entire process took only about 30 minutes and I was charged $115 which I feel is reasonable.

Minute Key

3.3/5 (3) View on Map

Address: 96 Patrick Henry Way, Charles Town, WV 25414

Phone: +1 203-490-6206

Hours: Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 6:00 AM – 11:00 PM
Sunday: 6:00 AM – 11:00 PM

I had a key lock fail on my home office and called this service early in the morning (around 7:30am) since I couldn’t get a local small business to respond. They answered right away and sent a locksmith who arrived in about 1 hour and 15 minutes.

I was told the cost would be a $45 service call plus whatever work was required. The technician was on site for roughly 20 minutes, and the total charge ended up being $225. While the issue was resolved, I do not feel the pricing was reasonable for the amount of time and work involved.

Additionally, the technician initially quoted $225 to replace the lock, then said he would do it “for me” for $175. That interaction felt unprofessional and made the service seem less reputable. I chose to save the money and replace the lock myself.

Overall, they did solve the problem, but the pricing and upsell approach left a negative impression.