Poteet Locksmith Services

4.5/5 (144) View on Map

Address: 165 School Dr, Poteet, TX 78065

Phone: +1 830-299-3966

Hours: Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Read the reviews before hiring. I’m not the first person this has happened to.

I set up an appointment yesterday for locksmith services for today. Yesterday I got called from 2 seperate numbers informing me of my appointment, one of which included the estimated price of $150-$180 for my service and address. The appointment was initially set for 10am. The appointment was then rescheduled 3 times for the same date with calls from 2 different numbers from which I was initially contacted.

The technician came and finished his services and the called me to notify me of the total, $385.

He stated he was contracted on and that I would need to settle the difference with Poteet Locksmith.

I called Poteet Locksmith and without even asking for a location the lady on the phone tells me that she doesn’t see my service request. I proceeded to merge her with the contractor on the other line. I explained the situation again, she claimed that I must have hired another company hung up the phone.

I explained to the technician the price I was quoted and that I was not paying more than that. I understand if it was a $20-$40 difference but it was more than double my initial quote.

I called poteet back and the same lady answered the phone, telling me that she heard the technician say he would drop the price to $280 and that she was able to find the request and that I should pay the $280 because there was nothing more she was going to do about the price.

She said the price difference is something I would need to figure out between myself and the technician(contractor).

I explained that the customer should not be held responsible for miscommunication in pricing between Poteet Locksmith (the company I hired) and the technician (contractor) they hired and she said she had nothing else to discuss with me, the price was final and the only thing she could do was put me on hold. I was on hold for 3 minutes with no response.

I called the contractor back directly and he agreed to honor the price I was given of $180.

There is absolutely no reason to have the customer argue about pricing with a contractor they themselves hired. If it had been disclosed from the beginning then I would have been more understanding. No communication on the possible price change once the service was done and an absolute lack of professionalism from the person in the office. Terrible experience.

Absolute lock & Safe

4.6/5 (215) View on Map

Address: 4910 Rigsby Ave, San Antonio, TX 78222

Phone: +1 210-791-8838

Hours: Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

We have used Steven at Absolute Lock & Safe for many years and have consistently been very pleased with his work. He has helped us design, create, and key complex locking systems across our campus with great skill and professionalism.

Steven is extremely knowledgeable, capable, and dependable. He clearly knows his trade very well and has always provided excellent service and support. We also appreciate his commitment to serving the east side of San Antonio and the surrounding community.

Our experience with Absolute Lock & Safe has been outstanding, and we would confidently recommend Steven and his company to others looking for quality locksmith and security services.

KeyMe Locksmiths

4/5 (12) View on Map

Address: 3239 Goliad Rd, San Antonio, TX 78223

Phone: +1 908-866-5718

Hours: Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

It was easy and arrived as scheduled and safe in the mail packeaged