FlyLock

4.4/5 (65) View on Map

Address: 6 E Main St, Carnegie, PA 15106

Phone: +1 800-649-5397

Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

I want to share some candid feedback regarding my recent experience with the Flying Locksmiths Pittsburgh branch. I’ve worked with Flying Locksmiths across the country and have always had positive, professional interactions—until now. Unfortunately, this has been the first time I’ve felt compelled to leave a negative review, which is disappointing given my long-standing relationship with your company nationwide.

This situation began with a walkthrough at a commercial client site, after which an estimate was provided—but to an individual who is no longer with our company. I only recently became aware of the estimate and have since made multiple attempts to schedule the work.

Here’s a brief summary of what transpired:

* I first spoke with Matt J, who informed me the estimate had been canceled by Hendrick, presumably the franchise owner, because he was unwilling to return unless the job was guaranteed. After explaining that I had just become aware of the estimate, Matt got approval to proceed and told me Hendrick would contact me to schedule. I never received a follow-up.

* I called again and spoke with Ashley, who confirmed the estimate amount and advised me to email the office to schedule. I sent the email as instructed, but received no response.

* I followed up once more and spoke to Leah, who was unable to locate the estimate or my email—even though I had spoken with Ashley less than two hours prior. She placed me on hold and said that Hendrick would complete the work sometime that week. I explained that, due to our business being a marijuana dispensary, we require scheduled appointments to coordinate with security. Again, I was told Hendrick would reach out. He never did.

* I made one final attempt and spoke with Demetrius, reiterating the situation and my desire to simply get the work scheduled. After placing me on hold to speak with Hendrick, he returned with the same vague commitment: “sometime this week.”

At this point, I’m left with no choice but to move forward with a different vendor. I’ve never encountered a situation where I’ve had to repeatedly follow up and effectively convince a service provider to accept a job—let alone one that was already quoted. I’m disappointed not in the brand as a whole, but in the way this local branch has handled the process.

While I will continue to work with Flying Locksmiths in other regions, I will not be using or recommending the Pittsburgh location moving forward. I cannot speak to the quality of their work because, unfortunately, I was never given the opportunity to experience it.