J.I.G. Locksmiths

4.7/5 (118) View on Map

Address: Mailing Address Only, 120 Marketplace Cir Suite C-201, Georgetown, KY 40324

Phone: +1 502-542-1189

Hours: Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 8:00 AM – 4:00 PM

We’ve used this company multiple times to make new keys for our fleet vehicles, and every experience has been outstanding. The service is always quick, professional, and reliable. Jesse, in particular, has been fantastic to work with—very responsive, easy to communicate with, and always goes above and beyond to make sure everything is taken care of. It’s great knowing we can count on them whenever we need help. Highly recommend!

A-1 Lock & Safe

4.4/5 (58) View on Map

Address: 1420 S Gallatin St, Jackson, MS 39201

Phone: +1 601-355-3677

Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

I normally don’t leave reviews, but I feel it’s important to share my experience. At first, Dave came across as professional and friendly. He guided me to order a new key fob from a specific website and told me he would be able to program it within a day or two after it arrived. Things seemed promising.

Once the keys arrived, I called to let him know. He asked me to meet him at the vehicle in 30 minutes, so I waited over an hour with no sign of him. No call, no text, no update. When I finally got in touch the next day, he apologized and rescheduled me for the following day, promising to call in the morning. That call never came.

This cycle repeated multiple times over the course of almost 3 weeks. I was repeatedly told I’d be put on the schedule “tomorrow” with no follow-up, and I had to be the one constantly reaching out. When I finally spoke with someone else at the company, I was told they were waiting on Land Rover for a programming code—something I found confusing since they had already promised to come out several times before without it.

After more unreturned calls, broken promises, and conflicting information, it became clear that Dave either underestimated the difficulty of working on my vehicle or simply chose not to be upfront about it. Instead of honest communication, I was left waiting, chasing updates, and wasting my time.

Moral of the story: Extremely unprofessional, poor communication, and unreliable service. If you value your time and clear communication, I cannot recommend this company.