Pro-Lock & Safe

3.7/5 (47) View on Map

Address: 11148 S Dupont Hwy, Felton, DE 19943

Phone: +1 302-670-4182

Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Very friendly and absolutely professional
Had them look at a lock from 1850
They diagnosed my problem and were able to fir a new lock and give me all the keys I needed. Awesome job

Delaware Locksmith Pro

4.6/5 (78) View on Map

Address: 800 Vandever Ave, Wilmington, DE 19802

Phone: +1 302-722-6383

Hours: Monday: 6:30 AM – 10:00 PM
Tuesday: 6:30 AM – 10:00 PM
Wednesday: 6:30 AM – 10:00 PM
Thursday: 6:30 AM – 10:00 PM
Friday: 6:30 AM – 5:00 PM
Saturday: Closed
Sunday: 6:30 AM – 10:00 PM

Do NOT call this company for locksmith services!!! I needed a cash drawer opened for my business and had a truly horrible experience with Delaware Locksmith Pro.

1. I called for a quote and the tech, Ben, absolutely REFUSED to share pricing in advance – no minimum, not a range, and insisted that he would not be able to provide a quote until he saw the drawer in person. He did not state that there would be a fee to come out to the business to provide a quote. I even asked what the fee would be if he came out and couldn’t open the drawer and he said “That’s never happened to me before, I can always open a lock.” Absolutely no pricing was shared in advance.

2. Tech was scheduled to come out between 2:30-3:30pm that day. At 3:40pm, he called to say he was running late in traffic and couldn’t get there until 4:35pm. This was an inconvenience, but I stayed later for the service.

3. During the hour wait, I was able to troubleshoot the issue with the cash drawer. It was an IT error, not a mechanical lock error. I called him to tell him I no longer needed his services, as he was pulling up in front of the building.

4. The tech insisted that I need to pay him a $150 service call fee even though he did not provide a service! He stayed in his car outside the building on the phone with me, harassing me about payment, even though he wouldn’t share this quote with me on the phone when I called earlier. But all the sudden he immediately knew I had to pay him $150 for a service call – the same $150 he couldn’t tell me over the phone when I called and asked for pricing.

5. I ended up paying him $159 (because there’s an additional fee to pay by CC of course) to stop harassing me and go away. Again – he did not provide a service, or even come into the building! This was an absolute scam. Do NOT call this company!