AM/PM Locksmith

4.7/5 (379) View on Map

Address: 3140 Crow Canyon Rd, San Ramon, CA 94583

Phone: +1 925-339-9999

Hours: Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Untrustworthy and poor craftsmanship.
This company has performed locksmithing work on many of our vehicles over the years, and there has been a problem or misunderstanding every time. I tolerated it because they are a neighboring business and located very close by. However, yesterday’s encounter sent me over the edge.
I brought in a working fob and asked to have two more made. The two that he made were missing the top piece which actually holds the fob together. I then noticed that the original fob I brought in no longer worked, and that was because he took the interior of it and just put it into a new cheap plastic enclosure, but attempted to try and charge me full price for it as if it was all new.
Once I confronted him about that, he made multiple statements such as, my original fob never worked to begin with, and also that I somehow lost the interior pieces of my original fob during this transaction. He had me searching through my own car for it with zero accountability on his part, so obvious that he did not want to admit the truth.
It was impossible for me to even drive the car down to his location without my original fob working correctly. It was beyond insulting.. but of course, he took it to another level after that and insisted I paid full price until I threatened to go online about this situation.
He refunded me a little bit of money, but then sarcastically said to me, are you happy now? This whole situation is not about money. My company is a profitable business that provides customers with high level of craftsmanship at a reasonable price. This man does not do that at all.
He also said to me, you should just go to the dealership and pay full price, and I couldn’t agree with him more because his low prices are directly related to dishonest shortcuts and non-transparency. I have included a picture of these key fobs. You will see that one of them looks legit, and that is the original that you would receive from a dealership.
As a licensed contractor, I would never collect any money from any customer for a product that has missing pieces, nor would I insult him even further with false accusations and snide comments.
I will never do business with this company ever again. I will be making the drive up to Walnut Creek to Bomacs, or I will be working direct with the car dealerships.

KeyMe Locksmiths

4.3/5 (46) View on Map

Address: 11050 Bollinger Canyon Rd, San Ramon, CA 94582

Phone: +1 925-660-7318

Hours: Monday: 5:00 AM – 2:00 AM
Tuesday: 5:00 AM – 2:00 AM
Wednesday: 5:00 AM – 2:00 AM
Thursday: 5:00 AM – 2:00 AM
Friday: 5:00 AM – 2:00 AM
Saturday: 5:00 AM – 2:00 AM
Sunday: 5:00 AM – 2:00 AM

They must have paid for 5 star reviews—there are no comments under them. Don’t use this service kiosk, as convenient as it seems, it will cause more hassle. I ordered 3 keys, the payment menu came up and didn’t accept my payment. I tried several times and it didn’t register. I should’ve walked away. I went back in the menu and then went back to the cart, then it accepted payment. It then asked if I wanted to pay $2 extra to have the keys smoothed out. I said no, and regretted it, the key had sharp edges and cut me. Then I waited 20 minutes for the next two keys, nothing happened. The machine then went back to the main menu. I called customer support and they refunded for the missing key (one was free). I really needed 3, and now need to go to the hardware store anyway.

Mr Locksmith of San Ramon

1/5 (3) View on Map

Address: 6111 Bollinger Canyon Rd, San Ramon, CA 94583

Phone: +1 925-369-7366

Hours: Monday: 6:00 AM – 9:00 PM
Tuesday: 6:00 AM – 9:00 PM
Wednesday: 6:00 AM – 9:00 PM
Thursday: 6:00 AM – 9:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday: 6:00 AM – 9:00 PM
Sunday: 6:00 AM – 9:00 PM

The service was absolutely terrible, the invoice was extremely overpriced, and the parts were cheap and of poor quality. (I have attached his estimate for your reference. You can see his business name, phone number, and email to make sure you don’t use him. I know the name on the invoice is different from the name where I’m posting this review, but these are the people I called, and they sent him out.)

I had him come out to our preschool for a gate lock repair. I informed him ahead of time that I would be in a meeting when he arrived, but if he knocked on the door, someone could help him with any questions. When he arrived, he called me three times (I didn’t see the calls because I didn’t have my phone with me during the meeting). He then texted me a rude message saying, “Not cool, you wasted my time.” After my meeting, I called him back to follow up. He said he hadn’t looked at the lock but would still give me a quote to fix it. I asked how he would know how to fix it without looking at it. He responded, “Oh, well, I did look at it, but you just need to replace everything.”

I had him send me an estimate to replace the lock because I was hoping to get a whole new lock anyway. Once I received the quote (which is attached), you can see how overpriced everything was. The original invoice didn’t include any make or model numbers for the hardware. Due to the high prices, I asked for the details on what he would be installing. It took him four days to provide me with the make and model, which is listed in the invoice above. After doing some research, I discovered that what he was installing was an extremely cheap product available on Amazon for $700. He was charging us $2,200 just for that one part.

Long story short, he was rude, quoted an unreasonably high price, and uses low-quality products. Needless to say we did not use him.

New Citi Locksmith Inc.

5/5 (10) View on Map

Address: 6994 Village Pkwy, Dublin, CA 94568

Phone: +1 925-390-0000

Hours: Monday: Closed
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

The locksmith was clear and very helpful. I will recommend him to everyone.

KeyMe Locksmiths

5/5 (5) View on Map

Address: 660 San Ramon Valley Blvd, Danville, CA 94526

Phone: +1 925-403-4748

Hours: Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 6:00 AM – 10:00 PM

I had a key broken where the actual key portion meets the paddle used to turn the key. The key was split approximately 80% of the way down.

Four locksmiths I contacted refused to fix the key, insisting upon re-keying my door. Two locksmiths attempted to copy using a template copying machine, both of which failed to work.

I saw this kiosk and guess that it uses pictures to measure the coding on the key. I decided to take the risk and purchase one key.

The key worked perfectly smooth and better than the original! I placed an order for five more keys to distribute to myself and my family. Additionally, it was cheaper than the locksmiths!

Minute Key

1/5 (1) View on Map

Address: 2750 Crow Canyon Rd, San Ramon, CA 94583

Phone: +1 805-472-6062

Hours: Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 7:00 AM – 8:00 PM

Falsely advertised – does NOT duplicate fobs