Brass Key Locksmith

5/5 (65) View on Map

Address: 220 Mt Hermon Rd Suite A, Scotts Valley, CA 95066

Phone: +1 831-438-4904

Hours: Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

PROPS TO STEVE- I lost my only key to my Honda motorcycle, and it has a chip in it so it hard to find a replacement. I contacted this shop to get an estimate/quote. I couldn’t tow it so he offered to do a home service, and even offered a discount. I ended up deciding to continue looking for my lost key for now, but if I do decide to get a new one made I will definitely be coming here. Steve was incredibly helpful and very kind. Recommend this shop 10/10

Coast Lock & Safe

4.4/5 (104) View on Map

Address: 1835 Soquel Ave, Santa Cruz, CA 95062

Phone: +1 831-423-5397

Hours: Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

The manager/owner (I’m assuming bc he was the only one there) was amazing! He was kind and helpful. I recently replaced the ignition cylinder on my bike and was only given one key so I wanted a copy. I was expecting to pay at least $50 and it was only $10. My husband was also getting two copies of his own motorcycle key after it got bent. The manager was able to flatten it and make two durable copies for only $26. The keys/services there are extremely affordable and good quality. Highly recommend!

Kenville Locksmith & Security

5/5 (15) View on Map

Address: 111 Union St, Santa Cruz, CA 95060

Phone: +1 831-423-3252

Hours: Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

I always enjoy working with Kenville Locksmith! They have helped me on a number of occasions and they have always been punctual, professional, and very friendly. I highly recommend their services!

KeyMe Locksmiths

2.6/5 (10) View on Map

Address: 253 Mt Hermon Rd, Santa Cruz, CA 95066

Phone: +1 831-920-5122

Hours: Monday: 5:00 AM – 2:00 AM
Tuesday: 5:00 AM – 2:00 AM
Wednesday: 5:00 AM – 2:00 AM
Thursday: 5:00 AM – 2:00 AM
Friday: 5:00 AM – 2:00 AM
Saturday: 5:00 AM – 2:00 AM
Sunday: 5:00 AM – 2:00 AM

I accidentally posted before I could explain what happened.

I called at 12:00 on a road trip up when I realized I left my house key with the wife. I first scheduled for 4:00, my arrival time. They later called and said they couldn’t get someone out until 7:00. Okay, I get it– you have limitations on available locksmiths and their hours, that’s fine. I made arrangements for 7:00, 7:20 passes and I get a call at about 7:30 from a customer service rep asking if they completed my service, I said I hadn’t even received a call. He said he’d get a tech out ASAP, which is good customer service to make sure the loop was closed. Locksmith calls shortly after, says that he can’t be out until 9:00. I tell him I was supposed to be seen at 7:00 and that I’d find another way into my house now that these are normal business hours. He hung up without another word. I call back to the customer service line and try to escalate my call, and get hung up on. Once I successfully escalate my call to the call center manager, she asks if she can schedule me again, I say no and GUESS WHAT: she hangs up without another word. Unbelievable. Anyway, 1 star. One person in the chain of custody tried, good on him, too many pieces went wrong.

I ended up finding a local guy on yelp that was above and beyond and out to my house in 20 minutes. He doesn’t show up on Google since he doesn’t have a physical address and I’m kicking myself for not looking there first.

I see how things could have gone right, but they really went wrong on so many levels. Hopefully others have better luck.