Minute Key

Address: 235 E Dorset Dr, Dixon, CA 95620

Phone: +1 805-472-6062

Hours: Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

ADI Lock & Key

4.4/5 (115) View on Map

Address: 204 F St Suite B3, Davis, CA 95616

Phone: +1 530-297-8240

Hours: Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

They did not disclose their mandatory service call fee for them to come over. Since I was in a rush to not miss my final exam (because the contractor arrived later than I was told), I agreed to pay the full sum of $489.29. The contractor told me the individual costs and proceeded to calculate them, but put his phone away as he was calculating the total. I felt like this was an incorrect amount, but I paid it anyway as I was in a hurry.

After the key was made, I was told there would be an additional charge of $125 for every spare key that I wanted to rewrite to the new security code. They failed to disclose this piece of information prior to the service.

I called them back as soon as possible (2 hours later) requesting a full refund, as they did not disclose two critical pieces of information upfront. They refused to give me a refund because my key cut and electronically programmed.

Furthermore, I was not given a receipt detailing the costs of each service.

Edit: A few days later, I reached out to them again requesting a refund and asked for help finding their storefront location so I could get my key reprogrammed. They did not give me any information and blocked my number.
I plan to file a formal complaint against this company for illegal and deceptive business practices.

Minute Key

Address: 2000 N 1st St, Dixon, CA 95620

Phone: +1 805-472-6062

Hours: Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 9:00 AM – 7:00 PM