BB Locksmith
Tamiami, Naples, FL

BB Locksmith Reviews

4.5 stars based on 233 reviews

Featured Comments:

• H

  Handy Man

  5.0

  Great company! They helped me get new keys for my truck when they were lost. Jeanne is very helpful and professional. I will definitely use them in the future. HIGHLY RECOMMEND THIS COMPANY! Thank you again!

• P

  Paige Russell

  5.0

  I would highly recommend BB Locksmith. I had a difficult, unique challenge that other locksmith companies were quick to call "impossible" to solve and refuse to send help for. However, the BB Locksmith team was super friendly over the phone and had someone at my home within 3 hours! Scott was an absolute pro - he solved my problem in a matter of minutes and was super nice and funny during his visit. Thank you!

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  Response from the owner

  Thanks for the review! It's always nice when clients take time to share their experience. Glad we were able to assist.

• J

  Joseph Potillo

  1.0

  Rude, unprofessional staff. The weekend receptionist needs a lesson in customer service ASAP! Update: Your response to me and many others is case in point. Take responsibility. Yes I laughed and hung up in your face because you were obnoxious and absurd over the phone. Thankfully we got past the locksmith’s language barrier and I found him, with ZERO assistance from you. I have the text messages with him to prove it! Incidentally this professional independent locksmith, wanted it to be known, he is his own man, NOT employed by you!! Nor affiliated with you. Hopefully you will realize, your business is absolutely nothing without customers. Review Stands! Get better! My experience was what it was.

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  Response from the owner

  I’m the owner, not a receptionist. You called multiple locksmiths out to the fairgrounds to open your RV. One of them is a friend of mine. It was Devine intervention that I found out he had been sitting up there for over a half hour trying to find you and get you to answer your phone. I went out of my way to call and let you know that and this is the thanks I get? This type of situation is exactly why we require credit cards before we dispatch. People call multiple locksmiths and the first hog to the trough gets the job. Although perfectly within my right to do so I told you I wouldn’t charge your card and also said I didn’t appreciate you wasting my time at which point you hung up on me. I’m not the Maytag repair man sitting by the phone just waiting for your call. I have a life too. This review is unwarranted. Please remove it.

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