Village Lock & Key, INC.
Poway, Poway, CA

Village Lock & Key, INC. Reviews

4.2 stars based on 49 reviews

Featured Comments:

• M

  Melanie Ballard

  1.0

  If I could give it zero Stars I would. First his attempts at getting me a key for my ignition failed but still charged me $70 for his time. Reluctantly, I paid it. BUT that's not even the half of it... now I'm out much more than that as he left my vehicle's lock looking like this (zoom in to see what I'm talking about) ... with a missing faceplate. When I had my husband call him he told my husband that it must have happened after he left. And that somebody must have broken into the car and that's why it was that way. when that wasn't even possible as we literally watched him leave the parking lot and we never left the vehicle until our issue was resolved, not even one time. Not only is this unprofessional it's disgusting to say the least. If I knew how to get him fired I would, instead I warn everyone not to get services by this company. Or by a man who's name came up on my caller ID as: Erez Jhirad

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  Response from the owner

  I'm not sure who came out to service your vehicle but it wasn't Village lock and Key. We do not make keys for vehicles out in the field other than for Ford's and we also don't charge for incomplete jobs. Please look at your receipt because ours has our name and address and our phone calls come up with Village Lock. If you bring in our Village Lock receipt I will happily refund your money and fix your lock. I will also happily fire the technician who did the work. Please get in touch with us.

• J

  Jayden Mitchell

  5.0

  Had a custom blank for my house key that I needed cut. Home Depot and Walmart refused so I came here and the gentleman had it cut in 30 seconds! The key looks AWESOME and works like a charm. All for only $3! Will definitely be coming back here if I need any more keys made. Keep up the good work guys!

• B

  Boxeromine

  5.0

  Nice man. The original owner did the locks on our house when we bought it. The current owner is just as nice & knowledgeable. Highly recommended. So much better than the big box stores with computer key cutters that only get it right 40% of the time. I have not had a problem with any keys from this locksmith. Support local, family business.

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  Response from the owner

  Thanks for your feedback. Happy we could help you.

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