Tru-Lock & Security, Inc.
Truax, Eau Claire, WI

Tru-Lock & Security, Inc. Reviews

4.3 stars based on 42 reviews

Featured Comments:

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  Timothy Peterson

  1.0

  While this post review does not actually judge the quality of work, it’s a review of the advice given to me by phone regarding my electronic key not engaging the truck at all. I described in detail everything that was going on and I background history of the truck and key, on a recent Saturday 3pm phone call. I’m from out of town The person I spoke with adamantly/strongly advised that it was not the key and was a problem with the truck. 4 days later and hundreds of $ more paid (towing-diagnosis-return trip) it turned out the key was the issue. Granted, it was in the end, my decision to take the advice.

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  Response from the owner

  To be clear we didn’t perform a service for Tim. When we get calls from customers seeking our guidance, we do our very best to help troubleshoot the issue over the phone. Car issues can be especially challenging to diagnose when we are not at the vehicle with our diagnostic equipment and the client isn’t at the car either. We offer the best guidance we can with the information that is provided to us. With so many variables in a “car not starting” scenario, as in your case, a misdiagnosis can occur. We do are very best to help callers, and we try to avoid a service call if the issue is outside of our services. We regret any inconvenience and expense you may have experienced.

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  Elizabeth Abts

  5.0

  We have used Tru-lock for multiple services over several years. They have an incredible, knowledgeable professional staff. They have had to open our home and cars on more than one occasion when we’ve locked ourselves out, and they have very quick response times. Tru-lock has now installed security systems in two homes we’ve owned in Eau Claire. Too many people go for the cheaper installs without realizing they are paying more in the long run with the monitoring. Years ago we made this mistake, and we now know you get what you pay for. I could not recommend this company highly enough! Great customer service, competitive prices, and quality work!!

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  Matthew Jackson

  5.0

  So last weekend I lost my car keys at rock fest in cadott wi, after AAA let me down with the tow(waited hours no contact) I reluctantly called these fine folks for thier services. Jesse showed up eager to get us on our way, dude is good for conversation to help pass the time. After a while he had to call in help, 2wice... 1st guy couldn't help, much... Left after busting jesses chops on the current job difficulty(a Pontiac grand prix), he called in "the man" the owner to come help out. After he showed up they banged it out real quick, cut me a key redid my ignition (for no extra charge) and gave me a free extra key... Most would say locksmiths overcharge for what they do, but after my experience they are well worth the fee considering the alternatives a city boy has in the stix of Wisconsin. And if you have to call anyone to help with Locksmith services, call these fine folks. Thanks again for all you do. Would highly recommend.

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  Response from the owner

  Thank you for your comment Matthew! We appreciate your business and glad we could assist!

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