The Flying Locksmiths Greater Charlotte
Monroe, Charlotte, NC

The Flying Locksmiths Greater Charlotte Reviews

4.8 stars based on 46 reviews

Featured Comments:

• M

  Matt P

  1.0

  They did a fine job installing my locks, but when I needed more keys, it is literally impossible to get help. I have been calling for months and making appointments and they have consistently gotten the dates wrong. One technician called me to confirm she would be at my house on the wrong day. I told her it was the wrong day and I could not be home that day. Her response was, "I don't know what to tell you, you're on my schedule for tomorrow. I don't work on Fridays." I asked her to get someone else to make the correct appointment and never heard anything again. I called the main number to complain and asked to talk to a supervisor, I was told that could not be arranged. Today I got an email from the Flying Locksmiths saying that my work was finished, even though I have not seen a locksmith or received a key.

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  Response from the owner

  Hi Matt, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. As you shared in your review, this was not the case for you, you were not given the 5 star service that our TFL customers are accustom to. For this we do apologize. We understand you’re feeling disappointed about the miscommunication of getting your keys made. Please know we’d like to make this right for you. We will be happy to schedule time this week with you to address your key needs. We do hope you will give us another opportunity to earn your business. Thank you, again, Matt for taking the time to share a review with us.

• R

  Rebecca Tibbitt

  5.0

  The Flying Locksmiths Greater Charlotte were a true pleasure to work with to install a new lock at our house. Communications with the company and locksmith were clear and professional - I couldn't have asked for a better experience. A great team - I recommend them without hesitation!

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  Response from the owner

  Rebecca thank you so much for taking the time to give us this wonderful review. We really appreciate your business and look forward to assisting you with any of your future needs! Thanks for choosing The Flying Locksmiths of Greater Charlotte!

• R

  Ron Weatherly

  5.0

  The owner, Jim came out to look at the job and was on time and provided me with a quote the same day. The work was easily scheduled and the tech was on time very professional and provided me with a complete job. I will hire this company again!

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  Response from the owner

  Thank you for the review Ron, we value you as a customer and appreciate your comments about our tech and the service you received. Jim and The Flying Locksmiths Greater Charlotte appreciate your business and we look forward to serving you again should you ever need a professional locksmith in the future!

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