Samurai Locksmith
Holt, Pomona, CA

Samurai Locksmith Reviews

2.5 stars based on 13 reviews

Featured Comments:

• d

  dale soto

  5.0

  •I had them reprogram a key to my 08 ford ranger and they did a great job. •Showed up on time and provided me updates. •Gave him access and just let him work. About half hour later my truck started and he provided a 2nd key I would need. •Very informative •Great Price on short notice type work. •Have a little patience his phone was blowing up with calls the entire time. •Provided guarantee if computer needed to be swapped again.

• F

  Frank Morales

  1.0

  After speaking with one of their techs at a sam's club. I called to set an appointment, I did not receive a call or text back from them. Poor customer service in my opinion.

• J

  Joel Ledesma

  1.0

  We hired Samurai Locksmith to replace a key fob for my 2015 Nissan Altima, and little did I imagine, this would turn out to be an expensive nightmare and a lesson to be learned. Samurai Locksmith sold me a key fob and programmed it for $250 bucks; however, when given the key, I had noticed an extra button (remote start) I never had with my original set of keys. They assured me this key was for my vehicle however was instructed that I needed to replace the starter sensor for it to work. I took my car to Nissan’s dealership shortly after my replacement because we started to have issues starting the vehicle. It would take up to 10 to 15 minutes for the key to connect, and I assumed the problem was caused by the starter sensor they had mentioned. Come to learn, we had the wrong key fob, and my car never had the remote start feature, as Samurai had previously said. I had to purchase a new key fob and reset and program Altima’s vehicle control module to have the vehicle communicate with the key fob. We did not have a starter sensor problem, to begin with, and had to pay a hefty price tag for believing the locksmith's word at the time of service. Since then, I have tried to contact Samurai on numerous occasions to request a refund for the wrong key and have had no luck. Rest assured, I will pursue all available legal remedies to get my money back, plus my dealership expense, legal fees, and court costs. Their business practice is unethical, and I HIGHLY recommend that everyone STAY AWAY and find a more reliable locksmith.

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