Norvac Lock Technology Inc
Loudoun, Winchester, VA

Norvac Lock Technology Inc Reviews

4.5 stars based on 81 reviews

Featured Comments:

• D

  Daniel Kim

  1.0

  September 4th, 2018 I got my locks and deadbolts changed by Mark. Mark left some of the screws not properly screwed as the picture indicates sticking out in one side. One of the screws he used was not the same color as the other screws as the picture indicates. Mark said there is no board behind the wall when the other ones had no problem and so he had to use a longer screw that did not match the other screws that was used. If the customer like myself did not go over the work that an employee such as Mark has done, there would be even more problems as I had to tell Mark who is the professional from this company Norvac that some of the screws were not screwed correctly as the picture indicates which Mark did not fix all of the screws that were not screwed in correctly. I told Mark as I saw another screw the picture that is shown that this screw also is not screwed in properly, Mark said he's done and does not finish fixing the screw. Mark left scrape marks as the picture indicates. Mark did not clean the aftermath of the wood on the door well after once again I had to tell Mark about the mess instead of him as a professional to know these basic things and as what so many of the misleading reviews I have read regarding this company which is reviewed as being a highly rated company. Mark also smoked cigarettes which was unprofessional as that cigarette smoke gets on his clothes which enters my home when he was in my home to get the locks and deadbolts changed. Spoke with Tony on Monday August 27, 2018 the first time contacting Norvac. Spoke August 31, 2018 with Don estimate $560 for 7 locks 4 door knobs and 3 deadbolts. The price I was quoted by Don was $560 so I told Mark about the quote and he said Don was incorrect and Don is the guy that works at the front desk. I had to speak with Tony who Mark said is the boss and he said $560 was incorrect. Then Tony said HE spoke with me on August 31, 2018 NOT DON. Someone is clearly lying here and if it was Tony I spoke with not Don on August 31, 2018, Tony the boss of this company gave me the quote of $560 which I did not pay but instead a lot more than what I was quoted for as the picture indicates.

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  Response from the owner

  Daniel, I am so very sorry that you felt the need to leave us a one star rating and attempt to negate our other ‘deceptive reviews’ which came from real, satisfied and happy customers. Let’s address your issues: 1. Screws seem to be an issue. Better and longer screws were used where needed to provide increased security. The inconsistency and lack of studding behind all door frames necessitated better screws (at no additional charge) and again is the reason for not all screws sitting exactly flush. They are all brass. 2. The scrape marks have all occurred over time (from the former locks) and not from the new locks. 3. Our technician did clean up after himself and you seem to be concerned about some wood chips that you found in a strike hole. This also came after he tried to do his job while literally standing in your shadow. 4. I (Tony) spoke with you on two occasions before your appointment and did give you a guess/estimate based on average labor costs (site unseen) and... this price was after giving you a 10% veterans discount. The problem in the cost arose from, first: this was an estimate and due to poor quality doors/frames/prior installs the replacements and modifications took twice as long as usual simple replacements. Second: you had us install an additional deadbolt lockset that was not discussed prior which increased the price by approximately $120.00. Third: A “quote” is only given after a complete and thorough examination of the work to be done is performed on site. . Again, it was an estimate- site unseen. This is where the additional costs arose. 5. After spending over half an hour on the phone with you after the job was completed, I hoped that you understood the details of the job. 6. The issue of smoking will be addressed. Once again I am sorry that you don’t seem to comprehend the reason for additional costs. We have done our very best to accommodate you. Thank you.

• J

  Joy Hoover

  4.0

  Only one person making keys and the same person tending to customers at the counter, makes for a long wait to get one key made. Other than that my key was made perfectly.

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  Response from the owner

  Thank you for taking the time to leave a rating. Although we always strive for a 5 star rating we appreciate you letting us be of service to you and hope that you will return so we can improve our service to you. Like everyone else, unfortunately, we are short staffed a lot of times. Thanks again.

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  Terry Rouss

  5.0

  Very polite and assured me they could make the Harley key I needed.

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