Mr. Locksmith
Carter, Norcross, GA

Mr. Locksmith Reviews

4.1 stars based on 47 reviews

Featured Comments:

• K

  K K

  5.0

  Same day service from Allan. He cut the new key fob for my 2018 mazda 6 and programmed it as well. Very nice and knowledgeable guy . Would recommend to anyone in this area for his service. He wont disappoint you.

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  Response from the owner

  Thank you K K for the nice review & for choosing Mr. Locksmith!

• A

  Amber Ellis

  1.0

  So I scheduled my appointment for 2 p.m. one day, the person that answered the phone told me it might not be right at 2 but somewhere around 2 which was fine. He let me know that he will call me to let me know when he was in route. 4:00 rolled around I hadn't heard anything from this company then I decided to call back for the guy to tell me oh well it's not going to be today. This that and the other happened and it won't be today. So then I'm like were you at least going to call me and tell me then he's like oh well it's been a crazy day I got busy I can call you and possibly come out tomorrow I can't tell you what time though. So I just hung up the phone. I'm not going to beg anyone to come and make some money to do a job for me. There are a million other companies who would appreciate my business so I'll never call this company again. Super unprofessional. I would not recommend. Next!!!!! So I ended up calling another company that came within the hour and got the job done in less than 15 mins for the same price I was quoted. So you live and and you learn. Thanks Metro Lock & Keys for your speedy, professional, and quality service.

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  Response from the owner

  Her description was absolutely correct. There are days when seemingly quick jobs don't work out as planned & take hours longer then you anticipated. However, we like to stay the course & finish a job in one trip. When she called, I had just barely finished my 1st call for the day. I became a little short with her, in that the 1st words from her mouth were we had a 2:pm & you were not here at 2: pm, WHY?? I purposely told her the day B4 that we don't set appointment times, we set approx. time windows, & call B4, for exactly the reason that just happened. Anyway, I admittedly was wrong... she hung up on me while I was talking about the next day. Life is too short... don't need that stress over an EXTRA key. Wishing her the best, hopefully she won't get ripped by the many scammers. Good day.

• K

  Kristine Truong

  5.0

  I lost my car keys and Al did an amazing job cutting a new one and programming it to my car. He was quick and offered great service. It costs me $140. This is by far the best rate in town as I did some shopping around before finding Mr. Locksmith. This business is one of integrity and fine service. I'll recommend these guys to all my friends from now on!

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  Response from the owner

  Thank you Kristine, glad we were able to help, & thank you for using Mr Locksmith.

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