Moseley Boys Ace Hardware
Market, Spokane, WA

Moseley Boys Ace Hardware Reviews

4 stars based on 113 reviews

Featured Comments:

• C

  Cody Templeton

  1.0

  I keep trying to give this location another shot for the past few years but haven't seen any improvement over in-store stock levels. I understand that Ace locations can order several items into the store within one day but as a contractor, many times I don't have the option to make two visits one day apart for common items like a doorknob, stop valve, or even a paint roller cover. I know Covid has been rough on many of us but when other Ace locations have recovered there must be another reason behind the cause. I've attempted to ask the staff a couple of times as to what the cause is and when they expect they see it resolved so I know when to come back again but answers are pretty vague so for the time being I'll just have to skip this location.

• T

  TLJ Fabrication

  1.0

  Quite possibly the worst hardware store in the country. Think they have just gotten so comfortable in saying don't have it, or can't help with that. Shelves are nearly empty of almost everything right down to super glue. Little tools that a readily found and local hardware stores like small taps to match the small machine screws they don't have, they have not had in 7 months. Asked about this, and they just said nope don't have them, I said, I see that, but you have not had a single thing in 7 months, they just say the typical excuse of supply not available, which is just that, an excuse. All the other local hardware stores seem to be keeping up with demand because they actually care about servicing they're cliental. Been there a few times at 8 am when they open, and nope, notta, doors locked no one around. Think they finally got around to opening somewhere around 10 am, I went in and asked about this, nothing, no apologies, no manners, just told me to go somewhere else. WOW!!! Who the heck manages this place? WHAT A JOKE, I don't care how long it takes or how far we have to drive, we will not support this business, tough decision as we believe in supporting our local businesses first, but highly recommend avoiding this place like avoiding Covid-19.

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  Response from the owner

  I know it has been frustrating and I apologize but you have no idea what happened to the store in 2019 and that is when things got difficult. We haven’t been able to completely recover from it. If you wanna come in sometime I will tell you all about perhaps you will be a little more understanding. While trying to recover, writing off $60k worth of inventory every year to theft makes it difficult and that’s just what we know about. That number is not an exaggeration. We have everything from the usual trash thieves to contractors that walk in, load up on supplies by stuffing them in their coats and walking out. The contractors are tough but because you don’t really suspect them. I open the store every day at 8 and have a hard time believing your “nobody there at 8 comment.” I do apologize but there is so much more to the story.

• S

  Sean Oakley

  1.0

  I'm not sure how this store is even in business. Bare shelves throughout the whole store as if they are going out of business. Don't waste time going here, they won't have what you need and you'll end up going to Lowe's anyways. Please close your doors and call it quits, maybe the neighborhood will get lucky and someone will open up a hardware store in that location. This morning I need to pickup a bathtub faucet and you're the closest place that should have what I need. But I already know you won't have it so I'm off to home depot or Lowe's.

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