Locksmith

Minute Key
Mallory, Franklin, TN

4.3

(9)Check map

Phone:
+1 629-237-0967

Website:
https://www.minutekey.com/key-services/tennessee/franklin/locksmith-key-copy-duplication-3060-mallory-lane/943/?utm_campaign=gmb-website&utm_source=google&utm_medium=organic

Address:
3060 Mallory Ln, Franklin, TN 37067

Hours:
Thursday6AM–10PM
OPEN NOW

Reviews
Map

Minute Key Reviews

4.3 stars based on 9 reviews

Featured Comments:

r
rick bell
5.0

Although my keys did not work (all 3 same lock) when I called the person I spoke to refunded my money immediately with no questions asked. I really wish the keys had worked but that was the 2nd best experience. I have had successful keys made so I do not believe there is anything lacking with their quality. I believe if you are making a copy of a copy the chance of having a problem increases. "Maybe" they should make that known on their kiosks? But as long as they refund failed products that is good customer service.
Response from the owner
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
M
Mark Strebe
1.0

This is an automated kiosk at Lowe’s. Every went smooth UNTIL the key came out. It had metal shavings stuck to it that, if the key were used, would likely damage or jam the lock. As it was a kiosk, there was no customer service rep around. I took the key to customer service, but they would not stand behind their retail partner and told me I had to call the number on the side of the kiosk. The key is not usable. I used the kiosk because I needed a key quickly. I will NOT be using this service again due to this issue.
Response from the owner
Mark, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at [email protected] to discuss this further.
B
Bruce Pivarunas
3.0

The spare keys technically “work”, but they are imperfect ... very sticky .... tricky to fully insert .... one time got stuck and I almost couldn’t remove. I will only use them on an emergency basis
Response from the owner
Bruce, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to us at [email protected] so we can work towards a resolution.