Metro Lock & Security
Collinsville, Fairview Heights, IL

Metro Lock & Security Reviews

4.3 stars based on 107 reviews

Featured Comments:

• A

  Angela Pennington

  5.0

  This was by far the best customer service company I have ever dealt with in my 25 plus years as a home owner. Service tech Michael B. was more than awesome! He was very professional...educational, speedy and not to mention a very polite person throughout the whole process of changing out my home locks. Even my dogs were at ease! Although a stranger in my home, I felt immediately comfortable knowing I was in good hands. I was so pleased with this company that I also scheduled an appointment for a home security system. The very affordable invoice was just a huge bonus at the end of my experience. Thank you

• C

  Chuck Lugge

  5.0

  I had broken pieces in my Kia's door lock. Tyler found a way to get the lock to work again. He was friendly, efficient, and resourceful fixing the problem.

• B

  Brenda Whiteley

  1.0

  My husband lost his keys on a Friday evening so I called everyone I found on Google and this company was the earliest I could get to come out. They sent a technician on Saturday to make a new key with the price of $300. The technician was here for a while and made a key for the door assuming it should work for the ignition too but after a while said that the code was not working and we needed a new ignition. He charged us $200 for just making the door key! The truck was still not able to be driven because we had no key. We called and ordered the ignition part he said we needed and called another locksmith Monday morning who came out and made the new key without changing the ignition for way less! And we didn't even need that part!. The company that came out told us there was nothing wrong with the ignition and there wasn't an issue making the key so basically we got ripped off. I am beyond frustrated.

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