Locksmith

KeyMe Locksmiths
Grace, Richmond, VA

3.3

(7)Check map

Phone:
+1 276-325-7712

Website:
https://www.key.me/kiosks/virginia/richmond/richmond/key-maker-richmond-virginia/?utm_medium=organic&utm_source=Google-My%20Business&utm_campaign=maps

Address:
1003 W Grace St, Richmond, VA 23220

Hours:
FridayOpen 24 hours
OPEN NOW

Reviews
Map

KeyMe Locksmiths Reviews

3.3 stars based on 7 reviews

Featured Comments:

S
Shonda Hemphill
1.0

If I could leave a 0 star I would. My boyfriend locked his keys in his truck and for 3 hours, 6 phone calls (with service hanging up on us twice) we ended up calling another company that gave us a 25 min wait time. Never got a call from the third party they were going to use to come by and unlock the car. Tried asking them to give us a call back directly and they refused. Absolutely terrible customer service.
Response from the owner
Shonda , thanks for letting us know about this issue. We sincerely apologize for the miscommunication that took place when scheduling your service appointment. The KeyMe Locksmith team would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.
E
Elizabeth Lucas
1.0

I was locked out of my condo bc I could not get my key to work. The tech did not understand how my particular lock worked and broke the lock, which then meant having to drill it. An appointment was set up to repair damage to lock and door. A tech showed up once, did not finish, and after repeated attempts for a month I was never able to get anyone to actually show up. Customer service is terrible. If you do decide to use them anyway, be advised that the technicians are untruthfully about appt times. I heard a tech lie to a customer on the phone 2x in the short time the tech was here. That tech, Eddie, also works for Richmond Locksmith, so I'd stay away from them as well.
Response from the owner
Elizabeth , thanks for letting us know about this issue. We sincerely apologize for the miscommunication that took place when scheduling your service appointment. The KeyMe Locksmith team would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.
T
The Herbal Alchemist
1.0

Called me just to tell me they couldn’t copy my car key and told me that because it’s discontinued that they no longer work on these cars (Saturn) and also couldn’t give me a suggestion on who could make a copy. It’s not like people aren’t still driving these cars, so what since does it make to just completely forget about Saturn owners?🤷🏽‍♀️
Response from the owner
Hello Homegrown, thanks for sharing your feedback. We’re sorry you had a bad experience and that we are no longer able to copy your car key. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.