KeyMe Locksmiths
Santiago, Villa Park, CA

KeyMe Locksmiths Reviews

4.3 stars based on 6 reviews

Featured Comments:

• M

  Marc Hurd

  1.0

  Called them out for what I believed was a "frozen" lock on a side yard gate. (It hadn't been opened in years, but thought I'd get it taken care of.) I was told over the phone that there was a $29 fee to come out , but that if I used there service for repairs, that fee would roll into or apply to the total. When tech came out (to his credit he appeared within 15 minutes), I was immediately told that lock could not be fixed and needed replacement. Was quoted $295 for new lock. Tech who appeared did not seem to know what he was doing, spending about 2 hours replacing the lock, at one point even being on the phone apparently getting instructions. When I get the invoice at the end, I was charged an additional $85 "emergency lockout" fee (this was neither an emergency, nor a "lockout" situation), plus that service call fee was added into the total bill, which came out to a grand total of $479, a far cry from the $295 quoted. Poor, unprofessional service and price gouging to boot. Not recommended. Side note/addendendum: Company reached out to me to say that they would rectify the situation (as you can see from the response), but they went radio silent after two emails. So much for quality service. They apparently rely on 3rd party vendors to do their work but don't stand by their choices. Otherwise, I would have heard back from them after several days. I did not. Here's my response on Facebook: an I tell you about KeyMe Locksmiths? I called them out for what I believed was a "frozen" lock on a side yard gate. (It hadn't been opened in years, but thought I'd get it taken care of.) I was told over the phone that there was a $29 fee to come out, but that if I used there service for repairs, that fee would roll into or apply to the total. When tech came out (to his credit he appeared within 15 minutes), I was immediately told that lock could not be fixed and needed replacement. Was quoted $295 for new lock. The tech who appeared did not seem to know what he was doing, spending about 2 hours replacing the lock, at one point even being on the phone apparently getting instructions. (At the end he left garbage on my side yard that included the lock he replaced} And, when he was done the lock was actually broken, because he broke the screw replacing it he broke it- must've been reliance on the Makita tools he prominently displayed).) When I get the invoice at the end, I was charged an additional $85 "emergency lockout" fee (this was neither an emergency, nor a "lockout" situation), plus that service call fee was added into the total bill, which came out to a grand total of $479, a far cry from the $295 quoted. The guy sent out sucks. Poor, unprofessional service and price gouging to boot. Not recommended.

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  Response from the owner

  Marc , thanks for letting us know about this issue. We sincerely apologize that we gave you incorrect information and possibly caused you to pay an additional fee. The KeyMe Locksmith team would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.

• l

  leigh shaw

  5.0

  I needed to have three keys made that I had been delaying in doing but a kiosk at the grocery store! So convenient. All three worked perfectly.