Floyd Lock & Safe
Grand, Bloomington, MN

Floyd Lock & Safe Reviews

4.7 stars based on 182 reviews

Featured Comments:

• S

  Sam Fischer

  1.0

  I used this service for years until they were purchased by Per Mar took over. When I contacted them about sensors not working and many false alarms they wanted to charge a lot to come out to service their faulty equipment. Then they renewed my contract without notice. When I asked why they just cut my service off without notice. Poor customer service.

• K

  Kathryn Cleveland

  2.0

  Setup a free consultation visit as we were still deciding if we wanted to change any hardware in addition to the locks. Technician was on time, we showed them which doors we were thinking of changing the locks on. Left the room for a work call, and when we returned all the locks had been replaced and they requested a credit card for the bill. I called the office to discus the miscommunication and fees to change out the hardware if we decided to do so. It was confirmed that the paperwork said "consultation". There was no discount or savings if we decided to changeout the hardware, even though the error was made on their end. The feedback was also not received favorably. Seemed to do good work, but beware they may proceed without permission and then expect immediate payment.

• S

  Susan Bissonette

  5.0

  I acquired two antique pieces of furniture which locked with a skeleton key. I called a locksmith, the tech was very friendly but couldn’t help me. He recommended Floyd’s because of their experience and reputation with old locks. Today Craig came out, diagnosed the problem and used his Dremel to refine the key and pouff magically opened 11 locks! This (middle age) gentleman has never done any other job. He was professional and extremely punctual. I’m thankful skilled people are finding companies who value them. We had already decided to use their parent company Per Mar for home security. We had a similar great experience. They beat ADT on professional knowledge, expertise and price. FIVE STARS!!

  ---

  Response from the owner

  Hi Susan! Thank you so much for your review. We are so glad Craig was able to get your locks open and that Per Mar was great to work with. Again thank you for taking the time to give us a review!

More reviews (2)