Corpus Christi Lock Doc, LLC
Airline, Corpus Christi, TX

Corpus Christi Lock Doc, LLC Reviews

4.4 stars based on 206 reviews

Featured Comments:

• G

  Glenn Woolard

  2.0

  I called Lock Doc around 930am this morning. A young man answered the phone, could hardly hear him, and no customer service skills at all. I scheduled a service call to open my car, he said it will be 2 or 3 hours. I waited for 3 hours, called him, he said still busy, maybe 45 minutes. I waited 2 more hours called him, he said soon. My next call 2 more hours, a different man answered the phone, said everyone went home, no notes about a service call. 1 hour later, service tech called me, apologized for no one following up with me and keeping me informed. He came to me, opened my door in 1 minute. So, I waited 8.5 hours, had to cancel appointments. The tech was very polite and professional.

  ---

  Response from the owner

  Very sorry for your experience. We are very short handed due to Covid. We are doing our best to get to all our customers in a timely manner. Being short handed makes it difficult to keep timely appointments. Greatest apologies.

• R

  Romeo Gonzalez

  5.0

  Adam is a very friendly Smith. Knows what you need and where to get it if they don't have it.( Unlikely). I have never felt unwelcome going into that building. I'd definitely recommend. Wish they were open on the weekends though. 😏

  ---

  Response from the owner

  Thank You sir for taking the time to leave a great review and your kind words and feedback. Adam is a very good Smith and a valuable asset to our company. We appreciate your business.

• S

  Sarah Lonsbury

  1.0

  Called 3 days in advance to have my front door re-keyed. Booked appt from noon to 2 for today. Called to confirm appt since I haven’t heard from anyone to confirm appt. when I called I talked to Chris, who didn’t not seem to be empathetic and said he did not have me down for an appt before hanging up on me. Ended up he was could have someone come out, but had to go with another local company based on today’s conversation. Apparently they’re not dependable if booking appt.

  ---

  Response from the owner

  Ms. Lonsbury, you probably have us confused with another company. We don’t have any record for this service call. Please call 361-992-2200 and ask for Manny.

More reviews (2)