Bravo Key & Lock
Westheimer, Houston, TX

Bravo Key & Lock Reviews

4.3 stars based on 112 reviews

Featured Comments:

• T

  Tony Rodriguez

  1.0

  A door handle they install (at the inflated price of $600.00) only lasted a few months before it broke. When called, they wouldn't even answer questions on how to get a replacement. At first, I thought they were just over priced, now I realize they are unprofessional as well. (We did not provide the door handle, you guys did and all we wanted to know is where we could get a similar one. It's your reluctance to do so and your blatant lie in your response that further demonstrates your unprofessionalism.)

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  Response from the owner

  Hi Tony sorry that you feel this way. We work very hard to help all our clients and are known for being extremely professional. So please look below as we have listed your invoice order. As said over the phone after looking into your invoice we did not provide your hardware the only services we provided was the following: * Commercial Master Rekey * Labor to fresh install hardware * Labor to Swapout Hardware * Service Call Unfortunately when clients purchase hardware from a third party vendor we can not vouch for since it wasn't through us. Please keep in mind third party hardware is refurbished or a knock off brand. Because we didn't provide your hardware we were unable to assist you in getting a replacement. Wherever you purchased your hardware from please review them on google so other customers don't purchase bad hardware from them. Your other option is to give them a call and see what they can do for you. Hope you can resolve this matter.

• M

  Morgan-Sean McCright

  5.0

  Made a call to re-key some locks. I was able to get a locksmith to my location within 45mins. The job was done in 15-20mins. Most of that time felt like it was making the new keys. He was professional, fast, and courteous. The price was good. I would definitely use them again!

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  Response from the owner

  Thank you for the kind words and review! Truly appreciate your business!!

• J

  John Martin

  5.0

  I’m not one to leave reviews, but the service I receive at Bravo Key & Lock is always beyond excellent! Everytime I call in, Timothy remembers my name, asks about how my wife is, and what I love the most is he remembers small details like what brand of locks I have so that I don’t have to look everytime I call in. You can tell Timothy loves his job, and takes great pride in what he does.

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  Response from the owner

  John thank you so much for the kind words! I can agree and say Timothy takes great pride in his job and our clients. He treats everyone like family and its truly a blessing to have an employee like him! He goes above and beyond in everything he does! Thank you for taking the time and leaving such a beautiful review!! Getting reviews like this makes us smile and makes our day greater so thank you!! We will definitely reward Timmy for a job well done!!

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