Action Locksmith STOREFRONT with 24 HOUR MOBILE SERVICE
State, Sandy, UT

Action Locksmith STOREFRONT with 24 HOUR MOBILE SERVICE Reviews

4 stars based on 49 reviews

Featured Comments:

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  Nathan S.

  1.0

  I went in to get a new key for my 2007 Chrysler Aspen and bought it for over $130. The old man working there programmed it and then gave me the key. As I was driving home with my old key, the check engine light came on and the power steering went out. Thank goodness I wasn’t on the freeway. I eventually made it home by constantly turning the car off and on again. I had to take it to the shop, which was another $100. They did a diagnosis and found out that the new key I got was triggering the anti-theft system in my car, which made it stop running. They had to reprogram my other keys because they also were triggering the anti-theft because the coding was messed up due to the new key. The old keys were working just fine until I got the new remote. I called the number provided by Google Maps and was told by a rather unpleasant woman that I had to wait until the person who sold it to me was back from his vacation so I waited. When I went into the Sandy location, where I bought the key, to ask for a refund, the old man from whom I bought the first key from was there. He was on the phone and when he was finished with his conversation he was immediately rude to me. He basically called me a liar and said he has never heard of such a problem, even though I had a document from the repair shop which stated the cause of issue. He checked the new key and before the machine even loaded, he said multiple times that he didn’t make a mistake. He claimed I was having “buyer’s remorse” and took the new key and turned on my car. It did turn on but only because I had to get all my keys reprogrammed after the issue he caused in the first place. I’m now out over $200 because of his mistake. He rudely told me to look at a sign in the shop, located in Sandy, which said remotes are not refundable. I understood that, because they can’t be reprogrammed for a new car but he was so rude about it. I will never buy nor do business there again.

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  Response from the owner

  Nathan, Not a lot of this makes sense. Did you call us prior to calling a mechanic? We warranty our work, but once somebody else has tried to "repair" a service or product we've provided to you, it's difficult to know if we did anything wrong. Also, a key does not cause the check engine light to come on or the power steering to fail. I'm sorry for your bad experience. Robert

• K

  Kevin McCormick

  5.0

  Absolutely awesome service! Got here quick and we’re professional throughout. I would recommend Action to anyone who needs a locksmith.

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  Response from the owner

  Kevin, Thank you!! Robert

• R

  Ryan Walker

  5.0

  We got locked out of our call at the mall and they came within half an hour. They charged $50 to unlock the car and $2.50 for a house key copy (I figured we might as well since he was there lol). I appreciate the speed and friendliness of the service. They were the cheapest option from what we could find online. Even our car insurance, AllState, was way more expensive.

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  Response from the owner

  Ryan, I appreciate you calling and giving us the opportunity to assist you. Thank you for the 5 star review!! Robert

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