Locksmith

Action Locksmith STOREFRONT with 24 HOUR MOBILE SERVICE
State, Sandy, UT

4.0
(49)Check map
  • Phone:
  • +1 801-571-8300
  • Website:
  • http://www.actionlocksmith.com/
  • Address:
  • 10919 State St, Sandy, UT 84070
  • Hours:
  • Thursday8:30AM–5:30PM
  • CLOSED
  • Reviews
  • Map

Action Locksmith STOREFRONT with 24 HOUR MOBILE SERVICE Reviews

4 stars based on 49 reviews

Featured Comments:

  • N

    Nathan S.

    1.0

    I went in to get a new key for my 2007 Chrysler Aspen and bought it for over $130. The old man working there programmed it and then gave me the key. As I was driving home with my old key, the check engine light came on and the power steering went out. Thank goodness I wasn’t on the freeway. I eventually made it home by constantly turning the car off and on again. I had to take it to the shop, which was another $100. They did a diagnosis and found out that the new key I got was triggering the anti-theft system in my car, which made it stop running. They had to reprogram my other keys because they also were triggering the anti-theft because the coding was messed up due to the new key. The old keys were working just fine until I got the new remote. I called the number provided by Google Maps and was told by a rather unpleasant woman that I had to wait until the person who sold it to me was back from his vacation so I waited. When I went into the Sandy location, where I bought the key, to ask for a refund, the old man from whom I bought the first key from was there. He was on the phone and when he was finished with his conversation he was immediately rude to me. He basically called me a liar and said he has never heard of such a problem, even though I had a document from the repair shop which stated the cause of issue. He checked the new key and before the machine even loaded, he said multiple times that he didn’t make a mistake. He claimed I was having “buyer’s remorse” and took the new key and turned on my car. It did turn on but only because I had to get all my keys reprogrammed after the issue he caused in the first place. I’m now out over $200 because of his mistake. He rudely told me to look at a sign in the shop, located in Sandy, which said remotes are not refundable. I understood that, because they can’t be reprogrammed for a new car but he was so rude about it. I will never buy nor do business there again.


    Response from the owner

    Nathan, Not a lot of this makes sense. Did you call us prior to calling a mechanic? We warranty our work, but once somebody else has tried to "repair" a service or product we've provided to you, it's difficult to know if we did anything wrong. Also, a key does not cause the check engine light to come on or the power steering to fail. I'm sorry for your bad experience. Robert

  • K

    Kevin McCormick

    5.0

    Absolutely awesome service! Got here quick and we’re professional throughout. I would recommend Action to anyone who needs a locksmith.


    Response from the owner

    Kevin, Thank you!! Robert

  • R

    Ryan Walker

    5.0

    We got locked out of our call at the mall and they came within half an hour. They charged $50 to unlock the car and $2.50 for a house key copy (I figured we might as well since he was there lol). I appreciate the speed and friendliness of the service. They were the cheapest option from what we could find online. Even our car insurance, AllState, was way more expensive.


    Response from the owner

    Ryan, I appreciate you calling and giving us the opportunity to assist you. Thank you for the 5 star review!! Robert

More reviews (2)

Map & DirectionsDirections

Current Hours
CLOSED
  • Thursday :8:30AM–5:30PM
  • Friday :8:30AM–5:30PM
  • Saturday :Closed
  • Sunday :Closed
  • Monday :8:30AM–5:30PM
  • Tuesday :8:30AM–5:30PM
  • Wednesday :8:30AM–5:30PM

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