A Thorough Locksmith
Grand, Jersey City, NJ

A Thorough Locksmith Reviews

4.4 stars based on 16 reviews

Featured Comments:

• O

  Oliver Santana

  5.0

  Showed up in about 15 minutes, got through 2 doors in less than 10 minutes. Amazing service, friendly personality.

• m

  mark vice

  1.0

  They are inexperienced Crooks. Charge me $100 to visit my house to replace a lock. Then claim the door was too old to fix.The house call lasted less than a minute. Call another locksmith easy fix put a metal plate around the damaged area and added new locks. When I returned with pictures of the work that had been done. They refused to grant me any type of refund.

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  Response from the owner

  Dear Customer, We apologize that you feel we charged you unjustly. First, we would like to clarify that our $95 charge is our service fee to go out to any and all calls. Prior to our conversation when you came into our shop, we explained the cost for parts and service fee to you and you agreed so then we went out to your location. Second, we did not say the door was unable to be repaired but that we did not have all of the materials needed to complete the job on your specific door at that time. With that being said you believed that if we returned you would be charged with another service fee yet we made it clear that you would not be charged another $95 for service call. Final, we want to clarify that it was your decision to call another locksmith to complete the job we were willing to complete.

• Y

  Y Kim

  5.0

  Jonathan came out within one hour and changed the key cylinder in less than 10 min. He was extremely courteous and pleasant. The person who picked up the phone was very nice and courteous as well. Since this place was not the highest rated locksmith around here, I called two other places before Thorough locksmith. One store never picked up the phone, and the other store, the clerk used so many jargons which I could not understand. So, I moved onto the next on the list. I am glad I called this place and all of them were so nice and courteous. Price was reasonable and two thumbs up 👍👍

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  Response from the owner

  Wow! What a great compliment! Much appreciated YS Kim!

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