Monaco Lock Co. Inc.
Newark, Jersey City, NJ

Monaco Lock Co. Inc. Reviews

5 stars based on 130 reviews

Featured Comments:

• G

  Gaurav Chaudhari

  5.0

  Came home from traveling over New Year’s to find that my key would keep spinning in the lock to my front door instead of opening it, and the landlord mentioned having a similar issue about a year ago. I called Monaco and they were able to come out right away. Scot and Eddie were both excellent, punctual, professional, efficient, and thorough. Scot quickly got me back into my home and diagnosed an issue with the saddle that was stressing the door and making the lock mechanism prone to malfunctioning, and Eddie followed up a couple of days later to fix the saddle and an issue with the hinge that was causing the door to catch. They both worked very efficiently which resulted in a reasonable bill. Now, the door finally opens and closes smoothly and without any noise, which had not been the case since our building had the doors to all units a couple of years ago. I highly recommend Monaco for anything related to locks and doors!

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  Response from the owner

  Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Monaco Lock Co. Inc. and what we offer. Your review was much appreciated!!

• D

  Debbie Struff

  5.0

  Excellent company. Great customer service, knowledgeable & gets the job done. The installers are professional, make suggestions and offer great prices!!! Always remember use a licensed, bonded and insured company!! Monaco Lock is the BEST!!!

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  Response from the owner

  Thank you for your five-star review, Debbie. Our team at Monaco Lock Co. Inc. always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

• V

  Vered Perez

  5.0

  You call any company, what do you unfortunately expect more and more these days? Delays getting a human voice (if any ever answers!); people from abroad who do not understand your needs nor your address; exasperated staff; delays in getting service... What a surprise, what a pleasure, and what a feel good service I was given with Monaco Lock in Jersey City when I called them today! A quick response to the call (about two rings only); a pleasant voice clearly stating what they could do for me; a prompt dispatch. And the professional who came to solve the issue (being locked out of the house!) was patient, caring, understanding and so efficient - even getting me extra pointers to void the same issue to occur! No word is too great to review them. And the cost? Unbeatable!

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  Response from the owner

  Thanks Vered for the wonderful review of Monaco Lock Co. Inc.. We appreciate you taking time to leave your feedback. It was so rewarding to read all the POSITIVE experiences you had from the moment you called for service to Eddie, our licensed locksmith completely fixing your lock problem all at a reasonable cost.

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