Twin City Lock & Key
Airport, Fitchburg, MA

Twin City Lock & Key Reviews

4.1 stars based on 17 reviews

Featured Comments:

• s

  steve M

  5.0

  Unfortunately I had an embarrassing moment and locked my keys in my semi truck on Labor Day Monday. I called Twin City, explained my situation and in less than an 1/2 an hour a very pleasant young man with a good attitude showed up and had the door opened in less than a minute. They charged me a very reasonable and fair price that I was more than happy to pay. Thank you Twin City for helping me out and doing a great job.

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  Response from the owner

  Thank you 🙏🏼🙏🏼

• P

  Patrick S

  5.0

  Thank you guys for the fast and easy service. Chris came out within 15 mins to help us after being locked out of our apartment. Extremely professional and kind and excepted payment over the phone with a credit card. Highly highly recommend!

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  Response from the owner

  Thank you.

• J

  Jay Mccumber

  5.0

  ****SORRY FOR THE LONG REVIEW, BUT ITS HARD TO STOP PRAISING A PERSON/COMPANY THAT GOES ABOVE AND BEYOND WHAT IS EXPECTED**** *** I HIGHLY RECOMMEND TWIN CITY LOCK & KEY After getting the major run around by all the local hardware stores (Lowe’s, Home Depot, Ace, and Aubuchon) being told they either “don’t cut keys for bikes, or that I needed to buy my own blanks and bring to them and they would cut them for me, although once I bought the blanks and returned to have them cut, I was informed that now they could not cut them (was told a few different reasons) LUCKILY THIS IS WHEN I DID A SEARCH AND FOUND TWIN CITY LOCK AND KEY..... I arrived first thing on a Monday morning and was greeted by the owner (Chris). After asking if it was possible to copy the only key I had for my bike (which was a little beat up and worn) he took one look and said “not a problem.” I gave him the 3 blank keys that the previous stores had told me I needed to order, and told him that “I completely understood if he didn’t want to use keys that I bought elsewhere, and would be happy to buy new blanks from him if need be” He told me it was not a problem at all to use the ones that I had already purchased. After hanging out for a few minutes as he took care of a man before me and watched and listened as he was training a new employee, it was clearly evident that this man took pride in the services he offers as a business owner, and was happily taking a little extra time to show a new employee how to perform a certain job correctly, including the how and why to the steps that were performed to get a job done correctly the first time. Once he handed me back all of my keys, I left knowing that, luckily I had found a place that I will use any and every time that I need keys/locks taken care of. And after personally watching how he interacted with his “newer” employee and patiently showed him the “tricks of the trade”, I know that any one of Chris’ employees are capable of completing a job with the same knowledge and skill set that he possesses. Twin City Lock and Key has gained a customer for life and will be given as a referral to anyone that asks me if I know a great locksmith. Thank you Chris!!

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  Response from the owner

  Thank you Very Much

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