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This page presents relevant information of True Value Of Guerneville in River, Guerneville, CA. Obtain detailed info of the nearest locksmith to you like opening hours, addresses, phone numbers.

True Value Of Guerneville in River, Guerneville, CA | Instant Locksmith

We love True Value Hardware in Guerneville and are long term customers.  J is very knowledgeable, customer friendly and goes out of his way to help customers and answer their questions.  He was very helpful with finding me a special screw with the correct threads.  I was really impressed that he knew exactly what I was looking for and took me right to the correct spot.  It saved me a lot of time searching for the item I needed.

Thanks for the review! We appreciate your business! We're so glad J could help you find the correct screw for you!

It's a wonderful store with pretty much everything you need. The staff is very friendly and knowledgeable. Always willing to go the extra mile to help you find items or give you advice for your project. Shout out to Emerson, Sergio and John K, for always being so helpful!

Thank you for the kind words! We appreciate you and your business, Bridget!

Sergio is amazing, he always has time to help his customers.  He has helped me on multiple occasions to choose the right product for me.  He has very knowledgeable about everything the store carries.  I really appreciate that over the past year he has helped me choose a new heater, explained how to refinish outside furniture, helped me get the right paint, helped me choose the best fire logs, and is always there to answer my many questions.  If you need help or have questions on products, Sergio is your guy!!

Glad Sergio was such a great help to you over the year. We appreciate the review! Thank you!

Had a garden equipment issue there recently and voiced my disappointment with the communication. Robert contacted me and very professionally handled the situation and made assurances that continued improvements would be made to not only to improve customer service  but overall communication. This alone was huge in my book and will continue to support this place knowing that they stand behind their business. I speak with my dollars and gladly support Truevalue of Guerneville.

I screwed this one up. 100% my fault. It was a breakdown in communication between myself and the mechanic and then again between the staff and myself!

Also my fault for the way you were treated when you voiced your complaints to my staff!

Here is how I will fix it:
Develop a better system to communicate between the mechanic, our staff and our guests.

More training for my staff on how to handle customer complaints.

I will refund your labor charges today and comp you a new/spare chain. Would you please text me the model# of your saw to 707-869-2832?

Sorry about your experience. Thank you for taking the time to post a comment. It will help us improve our systems. The timing of your comment is also valuable as we are preparing for our busy spring season where we will be servicing the power equipment of many, many of our guests!

--Robert, Owner

Love this place! Went in for the 1st time 2/14/2021, they have so much to choose from, I'm excited because it means no more trips to Santa Rosa to get stuff I need! The staff was amazing and super helpful and the lady at the register was beyond nice. She even told me about this VIP program which gives you 5% off and you can text the store to see if they have what your looking for! The prices are absolutely reasonable! This is now my go-to hardware store!

Danielle, thank you for the shout out.   It means a lot to us.

Dani & Emerson were warm & knowledgeable within a store that carries the basics & more. We got great recommendations on supplies & traversing the seas. Definitely will be back next time I’m in the Russian River!

When an item is marked incorrectly, the amount posted on the shelf directly in front of the item should apply/override the actual price when rung up, BY LAW : Business & Professions Code 12024.2.
Not only was the cashier unhelpful and unfriendly, but made it very awkward when I asked to pay the price listed, which is, again, my right by law, so I paid the full price and walked out of there and won't be going back.

Update: I appreciate your response and willingness to right a wrong. That's very important as a consumer to me and what I consider 5 star service. Thank you.

You are correct!!  We were wrong!! This is a training failure on our part! If you can give us more details it will help us make it right so it won't happen again. Feel free to text us at 707-869-2832 or email me directly at admin@truevalueguerneville.com."

This store is an embodiment of the phrase, “Teamwork makes the dream work.” Everyone is so friendly and helpful. Dani rocks the register and Glenn knows so much about wildlife (he rescues birds!!). Emerson is a retired custom contractor and really knows his stuff, helped me design a makeshift water rig. Also their VIP club (free!) is the ishnit. Thanks so much True Value Guerneville! Doing it right.

Sounds like you've made a connection with some of our staff.  Thanks or the shout out.

Always wonderful. Everyone is so helpful and friendly. A much a better experience than driving out to Santa Rosa, getting stuck in traffic & possibly dealing with unconscious people.
The time & gas I save by shopping at a locally owned family business instead of driving out to Santa Rosa more than compensates for this slightly higher prices at true value in Guerneville.

A little bit of a lot, like a careful condensing of Home Depot, only you can find fairly knowledgeable assistance w/o setting traps (which they sell). The dude manning the propane, and propane accessories, really seems to know his stuff-- I'll be shopping here when it's time to go camping

True Value Of Guerneville
River, Guerneville, CA

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True Value Of Guerneville Reviews

4.7 stars based on 105 reviews

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