The Lock Shop
Menaul, Albuquerque, NM

The Lock Shop Reviews

4.6 stars based on 700 reviews

Featured Comments:

• M

  Moranda Mondragon

  5.0

  My experience with the company has been very successful. I now have two brand new key fobs for the price of one. All because they are willing to beat any other locksmith price. Not to mention they had excellent customer service. 👍 This will be my go to locksmith if I am ever in need. I highly recommend coming here. 🙂 Thanks again Lock shop!

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  Response from the owner

  Hello Moranda, We appreciate you choosing us to help you. We believe in fair pricing and helping the customer in any way we can. Thank you.

• C

  Cindy Jiacalone

  1.0

  I was quoted 2 different prices. On if the knob was a residential knob and another price if it was a commercial knob. Job to unlock took 45 seconds, tech was kind and efficient. Charged me the higher rate so I asked if the knob was a residential or commercial knob. He replied residential. I questioned why I was being charged for a commercial knob. He called the shop and whoever he spoke to wanted to speak to me. The individual got nasty and very unprofessional. I am happy to pay what I owe but don't like being taken advantage of. Would not recommend!

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  Response from the owner

  Hello Cindy, We apologize that you had a negative experience with us. Our pricing for lockouts range depending on the location and what is required to complete the job. We like to give a rough estimate, so customers are aware of the possible pricing. We apologize for the miscommunication on our end. We strive to ensure customer satisfaction and we promise we will do better next time you use us. Thank you for helping us improve on our end.

• a

  anaeli martinez

  5.0

  My experience with the company has been very pleasant. Daniel was fast and professional. Not to mention they had excellent customer service. 👍 This will be my go to locksmith if I am ever in need. I highly recommend coming here. 🙂 Thanks again Lock shop!

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  Response from the owner

  Hello Anaeli, Thank you for taking the time to leave a review. We appreciate your business.

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