The Flying Locksmiths of Seattle
Cloverdale, Seattle, WA

The Flying Locksmiths of Seattle Reviews

4.6 stars based on 40 reviews

Featured Comments:

• C

  Cordell Greene

  5.0

  The flying locksmiths helped The Natural Ballplayer find a affordable yet clear and professional looking security system. Their staff prepped like a pro and knocked out the job early. On sight they offered guidance to the program and how to operate all components / facets of the system. After installation they have followed up to check the quality of work and system has sustained. I can’t thank them enough for taking out security to a professional level while protecting the clients and business.

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  Response from the owner

  Thank you Cordell, we appreciate your review about our team and details on how the security system installation went. We strive to take security systems to a professional level, from installation, to programming, training, and follow up to be sure everything is operating correctly and efficiently. We’re thrilled to hear the whole process went so well and we're always here should you ever have building security system needs in the future. Thank you for choosing The Flying Locksmiths of Seattle!

• B

  Barry Branson5

  5.0

  Flying locksmiths always does a great job and in a timely manner!! Dan is an awesome tech with great customer service skills as well.

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  Response from the owner

  Thank you very much, Barry! It's always a pleasure to work with you. We appreciate you trusting us as your locksmith for any personal and business needs. Dan and The Flying Locksmiths of Seattle appreciate your business!

• T

  Thomas Kong

  1.0

  Consider someone else who is certified by the vendor if you want your job done right. We hired TFL Seattle for fixing a maglock system with ProdataKey access controller which failed to open all of a sudden despite correct PIN code being entered. Our setting includes two doors with a cloud controller on the main entrance plus an expansion controller on secondary entrance, which was linked to the cloud controller wirelessly. Both controllers were installed by Element Locksmith from Seattle in early 2019. The main entrance door has worked flawlessly however the secondary had some issues shortly after installation. Although the issue was resolved by Element timely it was felt it may make more sense to get someone else this time that is why Flying Locksmith was hired, as they are heavily advertising ProdataKey access control solutions on their website. On July 23rd 2020, two service tech were dispatched, W and J (Let's use their first name initials). A few minutes into the job, I felt neither TFL tech was familiar with the ProdataKey, as W, the seemingly more senior tech, could not name the two PDK devices properly. Upon asking, his response was "I worked on PDK before" which did not sound assuring. As such, 15 minutes into the job, I requested to have the service time limited to 2 hours. Long story short, after two hours, not only did TFL tech fail to resolve the issue, they made it worse as the REX was no longer working when they left. It was also realized hours later the PDK controller board had some power supply issues so I am pretty upset as the whole controller may need to be replaced. At the time of this review the issue is still outstanding and I am sharing my sour experience in the hope others will make a wise decision when they choose a locksmith for their access control solution. After TFL left, I decided to take a closer look by myself. I climbed up and noticed a red and black wire were connected together to a terminal marked as negative. Feeling confused, I called Element Locksmith, the original installer, who declared they would never do such. I decided to disconnect those two wires. I forgot to take a photo beforehand but realized and took a photo (below) after the wires were pulled. Referencing a wiring diagram I found on PDK's website, I believed the red wire in question was from manual exit button, and should be connected to the white wire from Rex, which was wrapped with a piece of electrical tape and not connected with anything. When the red wire was connected to Neg it completes the loop for maglock as such the REX would not have any effect. Based on above I rewired it and door appeared to be working again even with PIN pad access. [Update] Shortly after above fix, I happened to notice a new problem that the controller would not work without the backup battery. Called PDK and support tech hinted the board might be fried. TFL Owner James Kung repeatedly denied over the phone that his tech touched the wiring inside the controller other than adding a wire connector so I hung up and decided not to talk to him again. Surveillance video footage showed W had spent over 30 minutes on the ladder. While the PDK controller box itself was not directly visible in the video footage as the box is located above the ceiling tile, it was obvious he was working on the controller from top of my ladder. I would also like to argue, if they didn't modify the wiring, what they had been doing with all the time spent on the ladder? Why the video footage revealed maglock failed to engage for about one hour between 10:54:45 and 11:55:01, after W did something between 10:49 and 10:54AM apparently on the controller? If the tech are not too familiar with PDK product should they at least bring a wiring diagram with them? If they did not change the wiring should they at least discover the wiring was incorrect if they know what they are doing? I think the answers are clear.

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  Response from the owner

  Dear Mr. Thomas Kong, we are sorry that you had such an experience with The Flying Locksmiths of Seattle. We take these customer issues very seriously and are committed to resolving your problem and leaving with a fully satisfied customer every time. Sadly, after numerous discussions and with several resolutions’ options we offered, including our waiving of the service call fee for you, we were unsuccessful at satisfying you. As a company decades in our field, we pride ourselves on the deep experience we have. Because of these experiences we are qualified to service many products, and we are certified by the leading Access Control and Door Hardware manufacturers including to sell and service their products. These relationships also allow us to give excellent support through utilizing their technical support teams to trouble shoot issues, similarly with your PDK system. As you may recall, you had originally requested us to troubleshoot your failed maglock. Upon arrival, and as we began to diagnose the maglock hardware, we soon discovered there was a deeper and greater issue with your system, given it was poorly and incorrectly installed by your original installer. When our technician contacted PDK technical support, PDK was unable to confirm that you were a current customer and they advised that your subscription was expired, they could not access your system online through the cloud and therefore PDK could not offer any support. You also told us that you were unsatisfied with the original installation company and that is why you hired us. Trouble shooting a system that others installed, and in addition a system that the customer like yourself has tampered with by removal of the controller boards and soldiered new components, as you directly told us that you did so, this then guarantees a heightened level of difficulty in diagnosing and repairing it to proper operating conditions. Faced with this, our technicians did their best to take proper steps to inspect, meter connections, and to evaluate the systems condition in order to offer a solution. As you stated, you were only willing to allow the technician 2 hours to do their job. Due to the condition of your system, the unknown history, and the voided PDK factory warranty due to your component replacement, this was simply not sufficient time to complete the job, which has resulted in yourself as an unsatisfied customer, and a 1 star google review for The Flying Locksmiths of Seattle. In speaking with you several times, we did offer to help re-configure your system properly and professionally to bring it back online free of charge and get your account re-established with PDK. However, you decided to end the discussion by hanging up the phone in the middle of the conversation and thereby denying us the opportunity to satisfy you. At The Flying Locksmiths of Seattle we always strive to deliver the highest quality of service, and go above and beyond to leave our customers satisfied, as evidenced by our many 5 star reviews. Thomas, we truly regret that we could not satisfy you. We thank you for the comments and including the praise you gave us in person about our fast responsiveness to dispatch a technician out for you. If you would like to work with us, we would be more than happy to discuss further. We care about securing your property and business!

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