SafeKey First Locksmith
Groesbeck, Fraser, MI

SafeKey First Locksmith Reviews

3.8 stars based on 99 reviews

Featured Comments:

• B

  Ben Pultorak

  1.0

  So add dishonesty to their core values. Someone from this company responded that they record their calls and didn't quote me $85 for 3 locks... uhm did you go back and listen to your calls? Because the woman I initially spoke to clearly stated it was $25 to rekey normal locks and $35 to rekey a deadbolt. 25+25+35 is $85. At no point did she mention additional costs incurred for a trip fee. Then 40 minutes later i spoke to her again and i was told she quoted me your flat rate pricing, but the guy she called to perform the job stated he didn't want to do it today for anything less than $220. She followed up that if i could wait a dayvor two she could find a different guy that would do it for less. Do you even perform locksmith jobs or are you a referral service to others companies? I spent $35 at lowes and replaced the 3 locks and door knobs this afternoon. If you actually record your calls, first you dont tell your customers that they're being recorded and second you evidently dont listen to the recordings prior to trying to save face with regards to a poor Google review. Or you did listen to it, realize what your employees did and are blatantly lying to discredit a poor google review. So which is it? Are you a piss poor manager or a blatant liar? Way to be constructive with a dissatisfied customer!

• C

  Curtis Gulley

  1.0

  This is one company that I will never ever and strongly recommends no one use this company. I was locked out of my apartment and I called them, they said they would be there in 15 minutes. After about an hour and a half past ,and they still not there I called and he said he was 15 minutes away. wait another half hour call back to tell him I'm getting someone else now he say he's only 2 minutes away. Another 10 minutes and he's in the apartment complex across the street. when my apartment is a few feet from the street that I have gave him with the number clearly showing and he couldn't find it. Now he insist on cash after being told when I call for the appointment that they accept debit cards .I did not have that much cash so he wanted to follow me to the bank which I did accommodate him. Handed him the cash and ask for a receipt he said I would receive one shortly electronically. Several hours later I called him to ask about the receipt he told me to complain with the company and hung up. WOW!! Call the company they said they don't do electronics receipts. I explain to them what happened they said they would send me a receipt shortly never happen. call the next day and they will not even answer the phone pick the phone up and hang up. Wow I'm sure this is the type of company you want to do business with.

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  Response from the owner

  This doesn't sound familiar at all. It's only my self and a women named kesha thay answers the call. You may have us mixed up with wrong company we accept credit doesnt sound like anything my techs would do. Feel free to call the office any time to discuss this matter.

• T

  Tim Schweiger

  1.0

  Terrible scammers. They quoted $200 for 5 minutes of work, were an hour and a half late, and then tried arguing with me when he wanted $350 for the cheapest lock and only 2 basic keys. The lock installed can be picked by a toddler. Run away as fast as you can!

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