Rite Lock & Safe
Dempster, Skokie, IL

Rite Lock & Safe Reviews

4.2 stars based on 30 reviews

Featured Comments:

• E

  Evan Goldstein

  5.0

  I came in with a unique situation; and old front door knob of a type and size no longer manufactured. These guys helped me figure out, based on the parts I had brought in, what sort of knob I could use to replace it so that I wouldn’t have to remake everything custom. They stayed late after officially closing to teach me how to assemble and install it in the door. I didn’t have to hire a locksmith! Very good people to know; they really came through for me. I will definitely use their services again.

• D

  Dema Sabbara

  1.0

  I came into the store to get a quote about how much it would cost to replace a mailbox key. The man helping me said it would be at least $15 but that he could get me a whole new lock for cheaper. I was all in and I ask if it would helpful to see the mailbox. He said yes. When I returned from my car a different employee took the mailbox and started working on it to try and find a lock that would fit. When he came out he told me the lock was $10 and the service was $10 since he installed it. I obviously was shocked because the first guy said it would be cheaper than just getting a key. I was also surprised because no service charge was listed anywhere in the store, nor did I ask him to install it. I asked if we could negotiate the service fee since I wasn’t notified and the first gentleman told me it would be cheaper than just getting a key. He responded by saying that it wasn’t a conversation with him and that he could take the lock off and just charge me for the lock. While I ended up buying the lock, I definitely installed it myself. This man was very rude and petty. Little did he know, I’m in the process of buying a multi-unit investment property. All the locks need to be replaced and I WILL NOT BE GOING THERE! ! Hope that $10 service charge was really worth it because they could have made a lot more. STAY AWAY if you value customer service.

• M

  Michelle Nikolajuk

  5.0

  Came in because I needed a key fob to be replicated without the programming. Guy did it on the spot without any issue. I don't know if the whole process took 5 minutes. New key fob works with vehicle without issue.

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