Racine's Locksmithing & Security
Ridge, Pueblo, CO

Racine's Locksmithing & Security Reviews

4.4 stars based on 20 reviews

Featured Comments:

• R

  Ryan Bogle

  5.0

  The gentlemen at Racine's are great! They were very attentive, professional and provided additional services not expected. They repaired our RV ignition without charge so we could get back on the road. The local Ford Dealership wanted $$$ to repair. Even the purchases we did make there were easy on the wallet. Racine's reminds me of the past when businesses cared about people and went out of there way to help customers. That's the kind of customer service that makes people want to come back and to recommend the shop. Job well done gentlemen!

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  Response from the owner

  Glad to be of service in your time of need. Thanks for the thumbs up! Our guys are pretty great! Safe travels to you and your family.

• B

  Brent DuBois

  5.0

  I edited my first review because immediately the new owner Mario contacted me and made it right. He definitely is a good businessman and makes the customer important. Old review- I wanted to support a local business and learned that this local business doesn’t care. I wanted to purchase a new keyless fob for my car. I started with a 1st visit almost 4 weeks ago. They said they needed to order the part. After waiting 2 weeks for them to call I stopped by. Tony said he didn’t know what the status was he would check the next week. Again I hadn’t heard from them so I stopped in. He said it was sent to the wrong store. Also he didn’t seem to be able to find my information so I gave my contact info again. Then I received a nice phone call on Monday from the young man working there. He said my fob was in. I told him that I work until 5 so I can’t make it tonight but, I will get off work early tomorrow if that’s ok. I asked how long it takes and he said only 10 minutes. I took off work an hour early on Tuesday and arrived at 4:40PM. Tony said oh no he updates his machine every day at 4 so he can’t do it. I mentioned that I spoke with the younger associate yesterday and he said to come in at this time. He said he could do it tomorrow so Wednesday I came in at 4:35PM and now Tony said he doesn’t have enough time that I should have come in at 4. I left upset and would never recommend them to anyone. Obviously they must have enough big jobs to do that they don’t need the business. I would suggest going to someone else who wants your business.

• J

  Jennifer Nice

  5.0

  Wonderful service! Dean took extra time to teach me how to use my electronic door lock. He changed my locks in a very timely manner. Dean has strong customer service skills. He even taught me the difference between an alkaline and lithium battery.

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