Old Town Ace Hardware
Washington, Alexandria, VA

Old Town Ace Hardware Reviews

4.5 stars based on 512 reviews

Featured Comments:

• B

  Betsy York

  1.0

  The beachfront room was a disaster for $120 a night. The plumbing underneath the wood floors was broken and water flowed up out of the floor for two days. Large cockroaches crawled up the walls at night and there was no toilet paper or tissues. My favorite was no hot water for the shower. I decided that after staying here for over 20 years, it is time to move on. When I told the desk clerk about the broken pipe he said I shouldn't worry about it, probably was a leaking air conditioner.

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  Response from the owner

  Hello, Betsy! We are sorry you had a bad experience with your beachfront room. I'm afraid you have left your review to the wrong business! We are Old Town ACE Hardware, and we wish we had a beachfront room, but alas, all we have is a hardware store! We wish you all the best in resolving your room issues though!

• I

  Ivan Ragnarok

  5.0

  Guy at the front told me where I could find my item. Along the way, another employee asked me if I was looking for something, I told him about the item I was looking for, and he gave me further directions to it. When it came time to pay, the guy up front said he was happy he found the item I was looking for; the item in question was sand paper. Great thoroughness service.

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  Response from the owner

  We have a great team! Thanks for the compliments and for sharing your experience.

• W

  William Larkins

  5.0

  Great store! Very deceiving, a lot larger than I expected. Staff was very friendly and helpful. Definitely will be going back as needed.

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  Response from the owner

  Thanks for the compliment William, we appreciate your business and hope we'll see you at the store again soon!

More reviews (7)