KeyMe Locksmiths
Washington, Arlington, VA

KeyMe Locksmiths Reviews

4.2 stars based on 35 reviews

Featured Comments:

• C

  Christine Smith

  2.0

  I had 2 doors rekeyed each with a deadbolt and a lock on the doorknob. The locksmith charged me $755! That is about twice what I expected to pay. Last time I had the same locks replaced by a different provider it cost $309. I will never use KeyMe again. I didn't have any problems with the process or the locksmith but the price is a rip off.

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  Response from the owner

  Christine , thank you for sharing your feedback. We are very sorry you feel we were unable to provide you with a satisfactory quote. The KeyMe Locksmith team is here for you and looks forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. Thanks again, and sorry for any inconvenience.

• R

  Rose

  4.0

  Went to this 7/11 location to copy a key but because it's not a standard key, they had to mail it to me. Received the key in 5 days and it didn't fit. I called the customer service and they were able to refund me without any issues. Granted they didn't copy the key correctly, I still appreciate the hassle-free refund process.

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  Response from the owner

  Hello Rose, thanks for sharing your review with us and the community.. We apologize for the faulty key. Our customer service team will definitely be happy to read what you wrote. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• S

  Steven Widmayer

  5.0

  After going to two 24hr locksmith stores, both of which annoyingly were shut, I decided to use the KeyMe kiosk at 7-11. Had avoided it because thought it was a hassle but turns out to be super easy. And with the buy 2, get 1 free offer, even cheaper than the locksmiths. It offers lots of stuff like car keys, access cards etc but I only got normal keys done so can only speak to them. Tested them and they work fine. The machine actually had an error with the third key and so refunded my the *free* key part of the price. Not very nice. Dumb machine. I would have given them 2 stars for that but it provided a telephone number to call and the guy answered straight away. Was super helpful, refunded me the price of a key (so I got 2 for 1 rather than 3 for 2) and gave me a promo code for the next use. Stuff happens but they handled it superbly so 5 stars again. Sorry local locksmiths, you had your chance - from now on, keys are happening at the kiosk for me.

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  Response from the owner

  Hi Steven, thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. Next time you visit our kiosk, you should try the RFID! We hope you visit us again soon.

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