KeyMe Locksmiths
Glade, Colleyville, TX

KeyMe Locksmiths Reviews

4.1 stars based on 12 reviews

Featured Comments:

• A

  Aron Phillips

  1.0

  I called in because my car would not respond to my key fob. I spoke to a dispatch on the phone and informed them that: (1) my car would lock with the key fob (I heard the mechanism when I pressed the button, and saw headlights flash), (2) my car would not unlock (heard nothing and saw no headlight flash), and (3) I could not physically get the key to unlock the car by sticking it in the keyhole in the door and turning. I was assured a new key would fix all this. Locksmith showed up and took a quick look at the situation and the facts above. He told me a new key would not fix a mechanical issue and I probably needed to go to a shop to get the door looked at, and it would be a waste of money to get a new key for several hundred dollars. He called the dispatch and I spoke to them and we explained the situation and that he would just unlock the car for me. It ended up being a purely mechanical issue and we had to unlock the passenger side as the driver's side door had physically locked up. The company still charged me the full $322.49, as if I had received a new key! Terrible dispatcher service, terrible administrative service, good and honest locksmith.

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  Response from the owner

  Aron , thanks for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• K

  Kevin Lucas

  1.0

  KeyMe is a scam! Ensure your technician informs you of their cancellation fee ($25.00). It's not the amount of $, it's the principle as I was not made aware of this when speaking to the customer service rep. And only found the charge when viewing my bank statement 3 days later. Do business above board from the beginning!! I went with Intellikey Locksmith out of Roanoke who's prices are far more reasonable ($95 as opposed to $234.18), and the locksmith Phillip was more personal and professional in his approach. My wife texted him a picture of her key and he had me in the house in less than 15 minutes.

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  Response from the owner

  Kevin , thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

• C

  Chris H.

  2.0

  First, I love the concept and the quality of the kiosks. These kiosks are easy to use, and while you have to wait a few days for the new key to be shipped to your home (you don't receive it from the kiosk) the kiosk scans your key quite quickly. I needed a new key for my Ford 2009 Sedan. I ultimately purchased a copy at this kiosk and the KeyMe in Irving off of MacArthur Blvd; both keys neither opened my car door nor started the ignition. When I tried this location (Colleyville) and it didn't work, I figured the kiosk was having issues, but when the key from the Irving KeyMe also didn't work, I realized that the issue was more likely KeyMe and my particular car. The reason why I didn't rate KeyMe only 1 Star is b/c both times I called KeyMe customer service, I received courteous customer service, and they gave me refund confirmations both times quickly. Moving forward, I'll go to a different group outside of KeyMe to get a new key, but KeyMe does provide good customer service. Also, perhaps they provide better quality for other cars outside of my car's model and year!

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  Response from the owner

  Hello Chris, thanks for your review. We're sorry to hear that your experience didn’t match your expectations. We would like to learn more about your specific situation as you tried multiple locations and make things right. Please contact us at [email protected] or call at (855) 343-5776. We look forward to speaking with you.

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