KeyMe Locksmiths
Snow, Keller, TX

KeyMe Locksmiths Reviews

3.5 stars based on 12 reviews

Featured Comments:

• D

  Danyle M.

  1.0

  A young man came to unlock my door and broke the lock on my truck. Now all the doors lock except the drivers side door. I can't even manually lock the door with the new key that I got from the dealership. Customer service was rude and insensitive when I voiced my complaint. I will NEVER use this service again.

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  Response from the owner

  Hi Danyle, thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

• J

  Joseph Fiddelke

  1.0

  My wife called this company while I was away on a business trip because the door to the garage (which is detached from the house) would not open in a new house we had just bought. She was told the most it would cost on the phone should be $150 or less. She was in a hurry to get to work and the tech that came out to "assist" knew this and took advantage of the situation. He charged her $324 to drill out the lock, not even pick the lock and told her it would be another $100 to replace the lock (which I replaced myself for $10 as my wife was not going to pay another $100 for a lock). Once home I called this company to give them a chance to right their wrong, two phone calls to them and 3 weeks later and this company has never called me back. When I call in they say a manger/supervisor will have to speak with me yet no manger/supervisor ever calls. This company has NO integrity. Avoid at all costs! 11/7/19 - Concerning the response below, called back for a third time as they instructed at the number provided below and once again was told a supervisor would have to call me back, this company does not use case numbers so when you call in it's like starting all over, I have to explain the situation again from the beginning. Still stand by my review, avoid this company!

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  Response from the owner

  Hi Joseph, thanks for sharing your feedback. We’re sorry you had a bad experience. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. We look forward to speaking with you and having the opportunity to serve you soon.

• p

  pearla tee

  1.0

  Called a commercial rekey and said $19 service fee and $25. They came to site and said the came to site fee is now $30 and the tech quoted $230. Called back to the 817 number didn't pick up. Another number called me and said the lowest was $180. The rekey took few minutes and they didn't even took the lock out to rekey. Will never use their service again! Unprofessional and unreliable!

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