KeyMe Locksmiths
Olympic, Los Angeles, CA

KeyMe Locksmiths Reviews

4.6 stars based on 75 reviews

Featured Comments:

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  Drew Anderson

  3.0

  Fast, convenient, but outrageously expensive. Just spent $180 for 10 mins of hammering my apartment lock. Litigators at top law firms charge less.

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  Response from the owner

  Drew, thanks for your review. We would love to hear more about your experience with our locksmith services, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to the KeyMe service team at (855) 343-5776 or email at [email protected] with any further comments you wish to share. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

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  Mike Mottweiler

  1.0

  Absolutely do not use this service. I called to have my apartment door opened after accidentally locking myself out. A technician was sent out, and told me he would try to open my door without needing to drill and replace the lock. It was wildly expensive, but the technician was able to open the door after trying several methods. However, when I left my house later in the day, I came back and my key no longer worked in the lock. I had to call repeatedly, and kept being told the technician would contact me. The technician called me back, got upset and defensive with me, and conveniently forgot that he had hammered something into the lock while trying different methods to open the door. The technician then hung up on me, and never called me back. I had to call customer service several times, each time having them tell me the technician would return my call, then rudely hanging up on me. I was told a supervisor would call the technician, and contact me afterwards. 45 minutes later, with no call from the supervisor, I called and asked to speak to the supervisor, and was transferred to a number that gave me a busy signal and hung up on me. One more call led to a customer service rep telling me the technician was only paid to open the door and nothing else, and that the technician had told me there may or may not be damage to the lock after opening the door. The technician made no such statement. This company refused to send someone out to try to fix the lock without charging me additional fees. I am now still waiting, many hours later, working with other companies at substantial additional cost to repair the damage this company caused and refused to take responsibility for. I cannot emphasize enough that you should seek out any other company besides this one for your locksmithing needs.

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  Response from the owner

  Mike , thanks for sharing your feedback. We sincerely apologize for your negative experience with our locksmith services. Please contact our customer service team at [email protected] or call at (855) 343-5776. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

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  Liz

  5.0

  Could not have been easier to get new house keys--Used the Kiosk at BBB and made multiple copies in minutes, each which worked perfectly.

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  Response from the owner

  Hello Liz, thanks for sharing your review with us and the community. Our KeyMe Locksmith team will definitely be happy to read what you wrote. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

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