KeyMe Locksmiths
Clayton, Concord, CA

KeyMe Locksmiths Reviews

3.8 stars based on 4 reviews

Featured Comments:

• J

  Javier Palma

  5.0

  I was looking to get my key duplicated inside a Safeway and the machine said it didn't have the type I was looking for but it could be mailed within a few days. I didn't know that was even possible! So basically I just had my key scanned that day and received the copies I needed at home a few days later which worked perfectly, Amazing!

  ---

  Response from the owner

  Hello Javier thank you so much for taking the time to leave us this amazing review. The team here at KeyMe Locksmith is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, car, and RFID keys at a KeyMe kiosk or give our professional locksmiths a call.

• j

  jamie rotgaber

  1.0

  Technician quoted 2 pm arrival time, called at 2:30 said running late he would arrive by 3:30 and finally at 4 pm I called him back to cancel. He said he was only minute away. Finally he showed up. We had purchased 2 door locks and a deadbolt to replace the ones we had. He quoted us 29 dollar service call and $99 for job. I reminded him the lady that answered my original call offered me 10% new customer discount. I asked the technician if that price included the discount and he said yes. He finished the job ( we didn’t know until he left the the two doorknob locks were installed *upside down*) and he said total was $322????? I said you told me 29 plus $99. He said, mind you job is now done, oh no, it’s 99 per lock?? What??? And then he provided me a Venmo acct for payment. I do the Venmo confirmation and show him. He calls his “manager” who says Venmo not received. I call me bank to try to block Venmo transaction and all of a sudden he says oh oh it’s ok, the manager just got the Venmo payment. I feel completely misled about the cost of the job that he quoted. If I knew it was over $300. If I had been told either by lady who took my original call or correctly communicated by technician upon his arrival, I would have canceled and just paid the 29 service call. I am just very upset about the entire situation with the technician.

  ---

  Response from the owner

  Hello Jamie, thanks for sharing your feedback. We’re sorry you had a bad experience. If you wouldn't mind contacting us at (855) 343-5776 or [email protected], we would appreciate the chance to take care of this. The KeyMe Locksmith team is here for you and looks forward to speaking with you soon.

• b

  bill hollinger

  4.0

  Happy with our purchase, it’s pricey but I was satisfied.

  ---

  Response from the owner

  bill , thank you so much for taking the time to leave us this amazing review. We’re so glad you had a good experience. The team here at KeyMe is thrilled to hear such good feedback. We hope you try us again and check out our great selection of home, office, vehicle, and RFID keys at a KeyMe kiosk.