KeyMe Locksmiths
Government, Brandon, MS

KeyMe Locksmiths Reviews

3.3 stars based on 15 reviews

Featured Comments:

• D

  Derrel Palmer

  1.0

  I called KeyMe Locksmiths to repair and/or rekey my lock at a business location. When they arrived I was informed that to simply put my existing lock back in the door and adjust a few pins it would cost me $300!! When I said that was too much, they tried to charge me $75 for simply making a trip. I was then informed that they couldn’t take my well established business check, I felt there was a problem. Then the guy wanted me to make the check out to him personally rather than to a business. He was very unprofessional and threatening with Derek and me. He finally just stormed out saying he would have his “board” contact us. I will NEVER contact KeyMe Locksmiths for anything!!

  ---

  Response from the owner

  Derrel , thank you for sharing your feedback. We sincerely apologize for the treatment you received from our locksmith. The KeyMe Locksmith team is here for you and looks forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. Thanks again, and sorry for any inconvenience.

• T

  Terry Wilbourn

  1.0

  The charge was way overpriced. Would not have used them if I had known the price. Would never use them again. I should receive a partial refund to obtain a proper charge. This is a follow up to my previous statement. I was charged $199.00. You indicated the range was $75.00 to $150.00. Why then was I charged $199.00. Also there was no mention about key saver etc. Unlocking door and getting keys was done in less than 10 minutes. The charge was excessive. Three times I have called and expressed my concerns to Keyme and to Lock Smith direct and received a lot of bs and no real concern. I have been promised a call from the complaint but none received so far. They continue to pass the buck. Not happy with them at all and would not recommend them

  ---

  Response from the owner

  Hello Terry, thank you so much for supplying feedback. It is very helpful to us! I would like to address your pricing concern, and give you some details to help clarify any confusion, as to why our prices seem comparatively higher than a normal locksmith. KeyMe offers the convenience of key copying at your local store, and the ability to save your key. While our pricing might seem slightly more expensive, our saved key option helps to prevent future lockouts, which could save you hundreds of dollars in the long run. Locksmiths charge a premium cost for lockout situations, which can cost anywhere from $75-$150.00. Our pricing takes this into consideration. Should you have any additional questions, please don't hesitate to reach out.

• D

  Damian Winterstein

  3.0

  I called and was sent to a customer service agent and was told a technician would call me. About an hour later they called me and told me a tech would be out to my house after his other customers. He came out about 5 hours later I believe to get in my mobile toolbox. He was very nice. Enjoyed chatting. He had to drill out my lock. Seemed like a lot of money just to drill out the lock. Total came to $150 to get into to it. Didn’t take 20 min. We got into though so I’m happy

  ---

  Response from the owner

  Hello Damian, thanks for your review. We would love to hear more about your experience with our locksmith services, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to the KeyMe service team at (855) 343-5776 or email at [email protected] with any further comments you wish to share.

More reviews (1)