KeyMe Locksmiths
Parker, Parker, CO

KeyMe Locksmiths Reviews

3.6 stars based on 21 reviews

Featured Comments:

• M

  Mark Wood

  1.0

  This is a scam operation. Please use someone else and save yourself the headache. This review is for KeyMe Support. I wrote a previous review documenting the scam associated with their pricing. I complained and was directed to the 'Support' department. The rep I spoke with was either incompetent or simply reading from a list of predetermined responses. She took no time to understand what my issue was and she kept repeating the same thing over and over, even though I asked he to stop. She suggested my problems with their pricing was my fault because I didn't ask the right questions about the pricing. She completely disregarded any obligation on their part to disclose the specific cost of the service, only the range. Unacceptable!

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  Response from the owner

  Hello Mark, thank you for sharing your feedback. The KeyMe Locksmith team sincerely apologizes that our customer service representative was unable to provide you a satisfactory solution. We look forward to the opportunity to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience.

• L

  Leslie W

  2.0

  I locked myself out of my car and called KeyMe to get the thing unlocked. They were friendly enough when I called, but didn't discuss the price of their service with me. I had to call back to see what they would charge. They told me there was a $29 service charge for driving to my location. Then the technician would evaluate the work that needed doing and an additional cost of $90 to $200 could be charged. When the technician arrived, it took him 30 seconds to pry the door from the frame and reach in with a wire to tap the electronic unlock button. After seeing this, I assumed this service had to be around $90 because it was so easy to do. Zero complications. The technician presented me with $160 bill for his efforts. The bill was not itemized, so didn't identify the $29 service call. Nor did he attempt to explain why this work was worth an additional $130. I remember after the incident that I've had similar experiences with plumbers and electricians. This technician was a contractors to KeyMe. He is required to pay KeyMe as certain amount for each call they give him. KeyMe doesn't care what the technician charges, so the technician upcharges to make sure he gets the money he wants. The technician didn't even try to conform to KeyMe's pricing policy. This was a scam. Even though my car was unlocked, KeyMe and technician conspired to get more money out of me by taking advantage of my situation and obscuring the cost of their services. Maybe they all do this to their customers, but I would try another company before calling this one.

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  Response from the owner

  Hello Leslie, thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

• E

  EK H

  1.0

  Very unprofessional, very rude, and no communication. I called to get a price quote and they sent someone before I agreed or got a price. I was able to locate the key that had been lost and answered who I thought was the person giving me the quote and it was the guy sent to fix me key. Very rude, lack of communication. As someone who works in costumer service I would not recommend

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  Response from the owner

  Hello EK, thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

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