1st Class Towing
Dransfeldt, Parker, CO

1st Class Towing Reviews

3.5 stars based on 24 reviews

Featured Comments:

• R

  Rachel Lucas

  5.0

  Zach was exceptional. He arrived quickly, got the car on the truck (despite us being unable to get it into neutral) and took it to The Garage without drama. Thanks for being there when we really needed you!!

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  Response from the owner

  Rachel, thank you for your kind words we are happy to hear we made a stressful situation better for you. Please let us know if there is anything else we can do. Drive safely!

• J

  Joe & Michelle Figurelli

  5.0

  My husband and I have unfortunately had to deal with many towing companies/impound yards in our lives. Last week my husband was in a roll over accident, and it was nothing short of a miracle that he survived, mostly unscathed. 1st Class Towing was called to clean up the accident at 1am. The next day, my husband and I had to figure out another vehicle to drive, in order to go retrieve our personal belongings, ie, all my husbands tools, a couple sets of important key sets, his cell phone, our id's and credit cards, and some other valuable items that were in the vehicle when the accident occurred. We finally got there but it was 20 minutes before they closed. They were not only professional and friendly, they were non judgmental and they were so very gracious...at least three of the men stayed over an hour after they closed to allow us to clean out our vehicle!!! We are very thankful for their kindness and graciousness!!! After we left, I started to think of the men's demeanor, which I felt was very solemn, and I realized that they must see and have to deal with some pretty horrific situations, and when they see a vehicle as totaled as ours was, they probably thought the worst had happened, a fatality. I have a renewed respect for these companies, they are not always cut-throat, as evidenced by the experience we had with 1st Class Towing! I wanted to personally thank 1st Class Towing, they might not think they did anything special, but after what we had been thru, their hospitality meant the world to us!!

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  Response from the owner

  Joe & Michelle, we sincerely appreciate your kind words! Thank you for taking the time to leave us a great review! We truly are dedicated to our customers, and our community. We are happy to hear our team was able to alleviate some of the stress in the situation and how you made it home safely!

• P

  Private Science_tutor23

  1.0

  Dealing with 1st Class Towing has been a nightmare for me. Manager Dan is one of the rudest managers I have had to deal with in the past few years. I do not understand how people stay in jobs doing the kind of ‘service’ to customers that I received from Dan in January, 2021. I wish I had time and energy to find and contact corporate to let them know to remove this person from his job. Manager Dan is absolutely awful. I have asked Dan and his assistant to help me remove two things I had forgotten inside my rental car before Thrifty’s tow truck picked it up from their tow yard. I live more than 1 hour away from Parker, the location of this tow yard and I wanted to make sure that I could still get my stuff. For the very first time in my life and in 30 years of driving, I had been involved in an accident which took place with this rental car from Thrifty. The car was unfortunately towed to 1st Class Towing. (Dan told me on the phone that he’s not my maid to clean out Thrifty’s car that I had crashed.(These are Dan’s words. Way to go Dan!!! Put yourself in your customers’ shoes and see if you would like a manager or anybody for that matter, to talk to you like this.) That is so, so rude to say to a customer. Instead of finding solutions he just treats you like you are nothing. Dan, in case you do not know, your customers pay over $200 an hour to have their car towed by your company. There were unfortunately other issues that I had with this same tow company such as obtaining a phone number from them for Thrifty. I needed to coordinate with Dan’s tow company about getting an itemized receipt for reimbursement purposes as I am a AAA member. After some struggle, Dan finally found an 800 number for Thrifty for me to call. I would like to add that calling Thrifty at an 800 number or an 877 number is yet another huge nightmare. You end up talking to reps in the Philippines who have no clue of what is going on or how to help you, nor can they transfer you to a US Thrifty representative. Speaking of the name of this towing company: 1st Class Towing. That is a BIG JOKE! Rather this company’s name should be replaced by Worst Class Towing.

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  Response from the owner

  Hello, we are sorry you had issues. Since the towed vehicle is a rental car we are obligated to only work with the registered owners of the vehicle. Our staff has worked extensively to work with you and contact the rental company, Thrifty. We need to wait to hear back from the rental company on how to proceed from here. Since you do not own the vehicle, we cannot provide a receipt since the rental company is responsible for that payment. According to Thrifty, the amount you owe will be billed to you. 1st Class Towing has a strict policy of not going into towed vehicles to gather personal items. If you come to the office and show ID we can allow you to get the items out of the vehicle. Thank you.

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