KeyMe Locksmiths
Crossing, Woodbridge, VA

KeyMe Locksmiths Reviews

4.3 stars based on 20 reviews

Featured Comments:

• M

  Mike Kucharz

  1.0

  I SHOULD HAVE READ THE OTHER REVIEWS FIRST. I called about getting the lock to my trailer hitch removed. Operator explained there was a small service fee and the technician would give me a quote prior to completing the job. Technician arrives, removes lock in 5 minutes and charges me $250. That’s triple what another locksmith quoted me (who was unavailable). I called KeyMe and they explained that job was given to 3rd party company (which they never tell you when making the appointment). Do yourself a favor and avoid KeyMe as they will contract your work out to a dishonest 3rd party company. Shady business practices all-around.

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  Response from the owner

  Hello Mike, thanks for letting us know about this issue. We sincerely apologize that we gave you incorrect information and possibly caused you to pay an additional fee. The KeyMe Locksmith team would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We look forward to speaking with you and having the opportunity to serve you soon.

• M

  Mallory McKenzie

  1.0

  I was locked out, called and was told there was a $29 fee for coming out and the actual services would be between $19-$200. The guy comes, unlocks it in under 3 minutes, then charges $225. I couldn't believe they charged me that much for doing so little, especially since another local business gave me a quote of $145. I feel ripped off and would not recommend. Update: I did as they suggested and contacted customer service. It had been over a week when I finally got a voice-mail which simply said I was not overcharged. I asked for a written response with a price breakdown which they are apparently unwilling to give. Unprofessional and unresponsive if you do have an issue.

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  Response from the owner

  Hello Mallory, thanks for letting us know about this issue. The KeyMe Locksmith team sincerely apologizes that you had an issue with our locksmith services. We would appreciate the chance to make this right. Please contact us at (855) 343-5776 or [email protected] at your earliest convenience. We are here for you and look forward to having the opportunity to serve you soon.

• A

  Adam Miller

  1.0

  Called to have car keys copied and they only provide lockout services, despite clearly stating on their website that they copy keys.

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  Response from the owner

  Hello Adam, thanks for sharing your feedback. We’re sorry you had a bad experience. Your feedback is important to us, and has been passed on to the appropriate parties within our company. Thank you so much for reaching out.

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