Hartley Lock and Key
Edrow, Bristol, CT

Hartley Lock and Key Reviews

2.6 stars based on 11 reviews

Featured Comments:

• L

  L M

  1.0

  If there was a way to give negative stars I’d give it. I was with my daughter when she spoke to the locksmith at Harley Locks on speaker phone. My daughter called in a desperate moment after keys to her property had been stolen and she was needing new locks installed. While at the property, she put him on hold to call to her young children for no more than a few seconds and he rudely to her hung up on her. Not somewhere I’d ever bring my business and I intend to let everyone know.

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  Response from the owner

  Unfortunately the caller was in fact waiting for police to respond. As a Locksmith serving Bristol since 1975 we very quickly back away when Police action is ongoing. The caller certainly was quite stressed but I place my safety first and after asking some questions I was also concerned about the work needed in a multi family building as different rules can apply. I do not deny that it was a rather rushed conversation and multiple parties on a speaker phone can be problematic. Hartley Lock and Key strives to always do what is right. I am sorry that this was not her impression. It was interesting she then called me back to inform me of her review

• J

  John L

  1.0

  My wife called after keys had been stolen. She called the police first who informed her to immediately call a locksmith to change the locks for safety. This guy had no patience for her and ended up hangin up on her. She called a couple other locksmiths all whom offered to come out and change the locks, none rude like this guy. If you are scared to come out to change locks maybe change careers.

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  Response from the owner

  Interesting this was a duplicate review that I previously responded to and unfortunately what I was told is they were not sure if people were in house and my reply was please wait for police and then we can come out. No one likes being put at risk.

• L

  L L

  1.0

  Rude and unprofessional. Don’t waste your time. He hung up in my face because I asked him to hold while I called my children over to me. Please don’t waste your time at this business. These days people need to be understanding that most parents have their children with them throughout the pandemic and should be able to deal with a little background noise.

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