Cook's Locksmith Services
Level, Louisville, KY

Cook's Locksmith Services Reviews

4.6 stars based on 559 reviews

Featured Comments:

• L

  Leeann Quisenberry

  1.0

  The customer service at this company is the WORST!! My sister experience the most disrespectful service ever!!! The ladies at front desk was so nasty and treated her like she was a criminal. Few months back my sister lost her key to her JEEP and called "Cooks Locksmith" to come out and make her a new key a ...a rep came out and made a new key fob .So A couple months later the key fob fell apart so they went back to Cook's to get her replacement key fob and lady at front desk treated so nasty accusing her of bring back a cheaper key fob just so she can get better key fob ..my sister was only bringing back the key fob (that fell apart) that rep gave her when he came to her home a couple months ago. If that wasn't insulting enough the lady also accused her of stealing her own car my sister assured her that not only is her jeep hers its also paid off too. It wasn't until the owner Mr.Dakota Cook show up that the all the horrible comments stop! I talked to owner letting him know my experience with his staff and he assured me that he would talk to his employees about all the disrespectful and their unprofessional behavior the shown toward me. The owner apologize numerous time and letting me know that his father who pasted last January wouldn't like the way his employees was conducting business if he was alive today. Mr Dakota made sure I got my new replacement key after learning that the rep that came out to my home to make me a new key gave me a cheap key fob in the first place but charged me full price$$$. Learning I was the scammed makes me even more mad!!!

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  Response from the owner

  I’m so sorry about this experience…. I was out of the office the first day you came in…. But I made sure to make it right today…. I have already had a disciplinary meeting with both ladies at the front desk and it will not happen in the future…. And we are send the “cheap fob” to our supplier and having them double check it…. We service many customers and try our best to make every situation a good experience and I apologize that yours wasn’t…

• W

  William Freeman

  5.0

  Just had them do a job for me. Fixed two locks, front door and back door on my house. Front door was stuck, so the main reason why I called but while I had the locksmith here, Mr. Lynch, I asked him to look at the back door because it has a problem where it doesn't always latch. Anyway, he did a great job. Fixed both doors, was very polite and professional and explained what went wrong, what he was doing, and what we could do to prevent further issues. Really happy that I called Cook's!

• M

  M Couture

  5.0

  Great Customer service able to get my keys made to my pete,and the trainee did a great job!!! Thank you keys work great,I'll recommend you all to any drivers that need keys cut Thanks again for a job well done!!!

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