Citadel Lock & Security Company
Theodore, Oswego, IL

Citadel Lock & Security Company Reviews

5 stars based on 28 reviews

Featured Comments:

• G

  Greg Adams

  5.0

  I have used Citadel twice to install exterior door handles and deadbolts at two homes. (Note: the handles/locks Citadel installs are more sturdy/robust/secure than those sold through big box stores.) Both installations went off without issue and each took roughly half a day for three handles and dead bolts. After the second install I had an issue with one of the door handles. The handle wouldn't stay tight against the door. I'm not sure how Citadel could have caught this potential issue because the handle worked initially-over time it tends to come loose. Regardless, the annoyance of a loose handle became an issue and insecure so after explaining the problem a Citadel technician was on-site within 12 hrs. Within 30 mins the technician (apologies for not getting the tech's name) had clearly explained the problem and the fix that was required. No more spinning handle. And, saved me from having to replace the whole door. I have every confidence that the hard-earned money I spend with Citadel is well worth the product and service they provide. Will use again, no doubt.

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  Response from the owner

  Thank you for putting your trust in Citadel Lock and Security. We take great pride in providing our customers with quality locks and quality service.

• D

  Diana Nettgen

  5.0

  We needed our security door fixed, it wasn't closing and opening with the fobs anymore. The original company was MIA. Citadel David and Mike were great to work with. David came to inspect our situation and Mike did the fix. All quickly and efficiently we couldn't have asked for more. I would recommend Citadel to friends and family for a job well done.

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  Response from the owner

  We are happy we could provide you with quick and efficient service. We strive to meet our customers needs and look forward to working with you in the future.

• C

  Christine Lawrence

  5.0

  Very Professional staff! I had an emergency and needed help right away. Dave Donnelly was able to help me to solve my issue. I was really in a pinch and this company came through with flying colors. Professional. Courteous. Knowledgeable. I highly recommend this company for all of your lock and security needs!

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  Response from the owner

  Thank you for the wonderful review and we are happy Dave could help you out!

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