Carter's Ace Hardware of Beverly Hills
Lecanto, Beverly Hills, FL

Carter's Ace Hardware of Beverly Hills Reviews

3.8 stars based on 96 reviews

Featured Comments:

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  David Vinson

  1.0

  I bought a garden hose a month ago that was medium duty. It was not cheap, and it already has a large hole in it. I dont mind paying more for quality, but this product is anything but. I will not be shipping here again.

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  Response from the owner

  Hi David, sorry to hear that you received a defective hose. We will be more than happy to either give you a refund or provide you with a replacement hose. We pride ourselves on providing our community with quality products, I apologize that we let you down this time. Hopefully we can make this right for you, best Zach Carter

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  Stephen Brooks

  2.0

  First, I have always supported the local Ace no matter where I've lived and have supported this store sense moving there in 2015. A few months ago I went in and purchased a Stihl chainsaw, as others have mentioned Steve was very helpful. I took it home and used it right away. Months later I got it back out to use it again, ran fine until I accidentally hit the safety bar which I had forgotten about. Took it back to the store, told Steve I couldn't get it to start, he belittled me in front of everyone in the store about the safety bar and said he should charge me. This is not the type service I expect from Ace Hardware. He maybe should find another line of work if he doesn't have the patience to deal with people. I will not return to this store. Swim at your own risk with this store. I could have gone to Home Depot and got better service. Which is what I will do next time and get a better price.

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  Response from the owner

  Stephen, Thanks for sharing your experience. We're very sorry about that unfortunate. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. Sincerely, Carter's ACE Hardware of Beverly Hills.

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  Dagoberto Rodriguez

  5.0

  Got the farm boss MS271 chainsaw from your store. Just want you to know Steve was very knowledgeable about the saw and showed me the operation of it which was very helpful. This was about a month ago. Today I had a problem getting it to start after it ran out of fuel. So I called Steve and he walked me through it over the phone and I got it started again..Steve made the sale when I bought it about a month ago and followed through with great customer service today.. by the way I happen to live about 70 miles away from your store my Ace store in Trenton Florida did not have it in stock.worth the trip...

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  Response from the owner

  Hi Dagoberto, We are grateful and appreciate the time you took to leave your review. We are so happy that you are enjoying your Ace customer service. We'll be sure to share your experience with the rest of our team members as inspiration! Hope you visit us again soon!

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