Builders' Hardware and Specialty Company
16th, Erie, PA

Builders' Hardware and Specialty Company Reviews

4.1 stars based on 14 reviews

Featured Comments:

• R

  Ranju Dhungel

  1.0

  John..... The time between 9:30 -10:00 am will be fine to make repairs on the door closure that your installer states he never drill out, that is now failing and your now sending someone out to repair because of the installers attempted modification, changing the configuration, trying to make it work, with the installation of a shorter screw leaving out a locking washer to a binding internal part that should of had free movement.... The same installer that drilled out the closure (not the new guy), the installer who installed the side door a second time with his number of years experience, made errors mounting the door frame to the building. The whole door frame was installed one half inch difference from hinge side to strike side, installed at an angle from the surface of the exterior of the building which is obvious, visibly noticeable, is not the same from one side to the other. This required additional interior work to bring the inner top door casing frame flush with the interior drywall. Prior to the strike side being anchored to the opening, your installer was not contentious enough to recognize his error, securing the strike side door casing out of square, leaving a gap for cold air and snow to enter, then attempting correct his error using multiple rows of roll sticky insulation to the door casing strike side to block daylight entering with door closed. One begins to wonder what the atmosphere or the shop talk, the installers are having with managers prior to being dispatched to job sites or if the owners are aware of the quality of work being done. Is it possible, that this business has reached a point when quality doesn't matter anymore because of revenue coming in from multiple businesses? Like this honest assessment, it will probably be tossed off to the side with joke made about this job or customer, stumbling on blindly to the next job without being address as it should be, if it were my owned business. The old saying, "the work speaks for itself"!!! Its really unfortunate for the customers, that within your organization there is not a follow up of customer satisfaction or anyone being sent out doing physical inspections of the completed installs, relying only from a one sided response from your installer as to the installation and or one sided issues. Sometimes, when companies increase in size, unless the company has contentious and dedicated employees, the company continuous stumbles, example of another old saying "one hand doesn't know what the other is doing" stumbling from day to day not realizing or possibly not caring what's done or quality of work being done, surviving at a level when a much greater level can be achieved. Quality of workmanship is your best advertisement, in our case, this sale was to be a quick dollar, and an inflated dollar compared to your competitors. John, I didn't think that you really needed my phone number as you requested it in your email on September 28th at 8:09 am to set up an appointment, which obviously was unnecessarily requested as you made the appointment without making a call to the number you requested. We are in the process of starting another business with renovations, making improvements and accommodating for deliveries which is requiring the installation of double doors, new employees entrance door, another set of double customer entrance doors. With your past record with us and the quality of your installers workmanship, one has to give serious thoughts to even looking towards your company with expectations of additional work. Your company is always in the position of changing the path of your reputation, weather you or your company chooses to or not, will determine your future, not only with our small job needs, but with all of your jobs, eventually. Thank you, we'll be expecting your installer at the time you replied from your email and made the appointment for, with replacement closure parts. Make this opportunity to serve us (and all of your customers) really count and truly be meaningful

• A

  Andreas Zafiropoulos

  5.0

  Staff is very knowledgeable and professional. Helped us figure exactly what we needed, only one trip to the job site.

• R

  Randy Golden

  1.0

  very poor customer service, 2 months to order a plain door you could get a HD, and than another 2-3 weeks to install....really????

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  Response from the owner

  Good afternoon Randy, as one of the key business team leaders at Builders' Hardware & Specialty Company I wanted to reach out to you personally to address your experience. Would you take a moment to fill out the support request page at the following website http://www.builders-hardware.net/support/ so that I can review the specific material and labor order and contact you regarding the above note & concerns? I am just trying to connect the dots with the order number and company name/individual. If you have an order number can you please reference that on the Get in Touch support link above when you provide the other contact information needed? In regards to industry lead-times for doors, frames and architectural door hardware our business and industry manufacturers are currently experiencing the following times: factory made-to-order wood door lead-time is currently 6-12 weeks; factory made-to-order hollow metal lead-times are from 3 weeks - 10 weeks depending on requirements. At our Erie service center, we have a significant number of stock wood doors, hollow metal doors, and commercial door hardware to meet the market demand for very common standard sizes. Based on the lead-time noted above I am going to go out on a limb and make an assumption that this was a factory made-to-order item. I need to review the exact order. Again I look forward to talking with you to help address the specifics and provide the customer experience that you and I both expect as when we are working with suppliers and distributors in the local building trades. If you can please take a few moments to complete the customer service web link and I will reach out as soon as I see it pop into our customer service queue. Thank you very much. 2nd attempt, please contact us using the the web form at http://www.builders-hardware.net/support/ so we can discuss specifics of your order. Our team is here to support you with your projects. Again if this is legitimate, please take 2 seconds to fill out the form so we can discuss specifics and help meet your future expectations for projects and lead-time.