Batteries Plus Bulbs
Suite, Louisville, KY

Batteries Plus Bulbs Reviews

4.4 stars based on 158 reviews

Featured Comments:

• M

  Mason McCellon

  5.0

  Great prices, at least half the price of the other place I got a quote from for the repairs, and great staff! Lindsee and Jourdan (I believe were their names) were really nice and professional, and great turn around time. I got my Galaxy S9 charging port replaced, and it's like new now and only took about 2 hours to get it done. Big life saver and will definitely go back if I need any repairs done on my phone (if they offer the service needed).

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  Response from the owner

  We are grateful for the opportunity to serve you. We are here to help with any future needs involving batteries, chargers, light bulbs, flashlights, key fob services, or smartphone repairs. Please come see us again, soon. Thank you.

• B

  Brent Madison

  1.0

  I was happy to have a place other than apple to have my two old iphone 8's batteries replaced. I scheduled an online appointment with the stated intention of having 2 batteries replaced. When I arrived the batteries were not in stock, and I had to drive another 30 minutes to a location that did have them. I had to leave the phones there for service which was an hour from my home. The 2 employees there kept stating how busy they were, but there was never anymore than 2 people in line. One of them stated he had clocked in at 11, and wasn't able to eat his lunch.....it was 11:30. Now for the really irritating part. When I received my phones back they were covered in residue that you would find after removing a protective glass. Both phones were covered in it front and back. I had left both phones in pristine condition without surface marring. I picked up my phones and did not comment on the residue which took me quite sometime to remove at home. These phone cases WERE NOT the cases I had brought in. After removing the residue on both phones the surface abrasions were now apparent. My phone cases had been switched. These phones were being kept as back up and they were not going to be sold. I had no intention of driving an hour back to the location, to have the employees most certainly deny allegations. I am very unhappy with what I received, however, these phones will still serve their purpose. But deception and theft to make a profit is unacceptable and illegal. I did receive a call and an email from the sales associate that serviced my phones after posting this review. With an offer for a 20% discount on my next service. No thanks, not interested in speaking to the sales associate that serviced my phones to "answer my questions" or the offered discounted service for the next visit. I am however more interested in posting a factual review of a location that is not honest in their dealings. If Batteries Plus Bulbs would prefer me to mitigate my review, then I want someone that is in a more senior position to call or reply so that I know this is taken seriously rather than internally scuttled. Brent Madison, MD

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  Response from the owner

  Brent, We take this feedback extremely seriously, which is why our store leadership has made multiple attempts to reach you. Please contact us at your earliest opportunity. We would gladly review any questions. Thank you.

• C

  Chris Garvin

  5.0

  I brought my iPhone here after it got ran over by a car… they fixed the screen perfectly in a few hours at that and gave me a deal on a new screen protector… great service and wonderful staff!

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  Response from the owner

  Hi Chris, Thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

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