Batteries Plus Bulbs
1604, San Antonio, TX

Batteries Plus Bulbs Reviews

4.6 stars based on 146 reviews

Featured Comments:

• J

  Jeff Speer

  5.0

  I got to the store just in front of their 7:00 pm closing time and was so thankful for the attentive and responsive staff. I was able to get what I needed quickly and was on my way within minutes - Thankful that the store attendant give me any negative feedback for entering the store right at close. Quite the class-act.

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  Response from the owner

  Hi Jeff, Thank you for the review! We appreciate being able to serve you!

• J

  J MM

  1.0

  This is feedback for this specific store and for the Batteries Plus franchise. It is misleading to provide a product that you can't service. I bought a car battery from Batteries Plus. From time to time, batteries stop working. So I brought my vehicle to this store for battery testing because my battery is still under warranty. My first mistake, buying a battery from a non-car focused business. Second mistake, expecting this "reputable" company to be able to help me. Long story short... this business had inadequate testing devices that couldn't test the product that they provide. Also, due to the inadequacy of the battery tester/company. I was told by the employee that not only could they NOT test my battery. It was my responsibility to drive the vehicle, out of my way (with a faulty battery) to another neighboring city, so the battery could be tested at a corporate office... Also- because my vehicle has a more complicated battery installation process - they didn't have the expertise to replace the battery anyway. So - I already lost the battle when I chose this company and never knew it until today. I took the car to Auto Zone - they tested the battery and gave me perfect instructions on what to do next. Moral of the story - use Batteries Plus for your hearing aids and flashlights and light bulbs ... leave your car matters to the experts. Save yourself grief and time and the feelings of being mislead and dismissed. At the end of the day, I don't want to deal with this company ever again. Lessons learned/money lost. Buyer beware. Make informed choices about even the most mundane purchases. I understand Batteries Plus stores are independently owned franchises which is why it's nice to support a business that likely has a local owner. But this experience wasn't worth that level of loyalty. I will go where I feel appreciated as a customer and not pawned off on someone else. Get your policies together and your equipment.

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  Response from the owner

  We appreciate your feedback. We would gladly discuss your battery, and ask that proof of purchase be provided. As noted, this battery was installed (elsewhere) in an application requiring specific equipment to remove additional components within the engine compartment. To protect the integrity of the electrical system in the vehicle, service is recommended at the source of the installation, or the battery be removed and we will fully charge and test it. Thank you.

• L

  Laura Montalvo

  5.0

  Kody provided me great service tonight! He was able to fix a broken wire for me that I desperately needed for Christmas!!! I am so happy!!! Both Kody and Kelly were very professional and I highly recommend this store. Merry Christmas!!!!

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  Response from the owner

  Hi Laura, Thank you for your review and great feedback! We are so pleased to hear you received excellent service. We truly value your opinion and business!

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